SHIVANI GOSAIN
New Delhi
Summary
Results-driven sales consultant with a strong background in luxury sales and client relationship management. Proven track record in driving revenue through strategic upselling and tailored sales strategies.
Overview
12
12
years of professional experience
Work History
Senior Sales Consultant
AMARIS by Prerna Rajpal
02.2024 - 08.2024
- Accelerated luxury product sales through targeted upselling and cross-selling techniques.
- Developed tailored sales strategies to meet client needs and preferences.
- Conducted market research to identify new business opportunities and trends.
- Managed client relationships to ensure satisfaction and repeat business.
- Analyzed sales data to refine approaches and improve performance metrics.
- Developed customized sales strategies addressing diverse client needs at AMARIS by Prerna Rajpal.
- Nurtured client relationships to secure ongoing business opportunities.
- Managed celebrity sourcing and partnered with PR teams for successful shoots.
Senior Sales Executive
BlueStone Jewellery Pvt. Ltd.
New Delhi
10.2022 - 02.2024
- Managed sales for new and existing customers, achieving revenue targets.
- Built strong client relationships and ensured customer satisfaction.
- Handled customer queries, complaints, and after-sales support.
- Developed strong client relationships through personalized jewelry consultations.
- Coordinated with design teams to create customized product offerings.
Assistant Manager (MRD)
Greenland Leisure Club LLP (Ramada Gurgaon Central)
03.2019 - 10.2022
- Marketed memberships for Ramada Gurgaon Central and facilitated member enrollment in RCI (Holiday Exchange Timeshare).
- Assisted in daily operations and staff management at Greenland Leisure Club.
- Resolved escalations, processed refund cases, and ensured membership retention.
- Established partnerships with hotels in timeshare industry and sustained property listings.
- Assigned tasks to team members and compiled reports for management.
Reservations Associate
Praxis Services Pvt. Ltd. (The Leela Hotels & Resorts – Central Reservations)
02.2016 - 02.2018
- Managed guest reservations and explained hotel services, availability, and promotions.
- Coordinated booking processes through central reservation systems for optimal efficiency.
- Handled customer inquiries regarding reservations and hotel services promptly.
- Assisted guests with reservation modifications and cancellations professionally.
- Resolved guest escalations and addressed special requests effectively.
- Acted as Shift In-Charge, delegating tasks and monitoring escalated calls.
- Generated process reports to improve operational workflows during shifts.
Reservations Associate
OYO Rooms
01.2015 - 12.2015
- Processed hotel reservations for corporate clients to enhance operational efficiency.
- Coordinated booking processes utilizing central reservation systems for accuracy.
- Managed customer inquiries regarding reservations and hotel services to ensure satisfaction.
- Handled guest concerns promptly to maintain service quality.
Reservations & Sales
Sparks Fly Hospitality
01.2014 - 12.2014
- Ensured confirmation of all corporate client reservations through meticulous follow-up.
- Advised clients on travel conditions and requirements to facilitate smooth trips.
- Managed customer inquiries via phone and email regarding reservation details.
- Processed bookings and cancellations efficiently using reservation management software.
- Provided comprehensive information on hotel amenities and services to enhance client experience.
Intern
Travel Mate India
01.2013 - 12.2013
- Assisted in handling escalated cases by contacting guests directly.
- Resolved issues to improve customer satisfaction.
- Assisted in planning travel itineraries for clients and groups.
Education
Diploma in Travel & Tourism -
International Polytechnic for Women
01.2013
Certified course in CRS -
TMI Academy
01.2013
B.A. - Programming
Delhi University
01.2011
Senior Secondary (12th) -
Vinay Nagar Bengali Sr. Sec School
01.2011
Skills
- Reservations and customer relationship management
- Sales and business development
- CRS and OPERA systems
- Client communication and servicing
- Luxury sales expertise
- Problem solving skills
- Client relationship management
- Customer satisfaction strategies
- Brand representation
Accomplishments
- Consistently exceeded sales and membership targets.
- Recognized for successfully resolving guest escalations and retaining clients.
- Built lasting relationships with corporate and luxury clients.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
French
Beginner (A1)
A1
Timeline
Senior Sales Consultant
AMARIS by Prerna Rajpal
02.2024 - 08.2024
Senior Sales Executive
BlueStone Jewellery Pvt. Ltd.
10.2022 - 02.2024
Assistant Manager (MRD)
Greenland Leisure Club LLP (Ramada Gurgaon Central)
03.2019 - 10.2022
Reservations Associate
Praxis Services Pvt. Ltd. (The Leela Hotels & Resorts – Central Reservations)
02.2016 - 02.2018
Reservations Associate
OYO Rooms
01.2015 - 12.2015
Reservations & Sales
Sparks Fly Hospitality
01.2014 - 12.2014
Intern
Travel Mate India
01.2013 - 12.2013
Diploma in Travel & Tourism -
International Polytechnic for Women
Certified course in CRS -
TMI Academy
B.A. - Programming
Delhi University
Senior Secondary (12th) -
Vinay Nagar Bengali Sr. Sec School
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