Shivani Kapoor
New Delhi
Summary
People Services & Solutions People Connect Lead enhances employee experience at Moody's by addressing specialized inquiries and supporting HR projects. Provides expert responses across the employee lifecycle, leveraging knowledge from onboarding to offboarding, benefits, and talent acquisition. Mentors operational teams and participates in quality assurance initiatives, ensuring accuracy in case reviews and knowledge content. Drives service improvement activities to optimize HR support and employee engagement.
Overview
10
10
years of professional experience
Work History
People Connect Lead
Moodys Shared Services India Pvt Ltd.
09.2018 - Current
- Manage end-to-end onboarding and offboarding processes, ensuring compliance with labor laws and company policies.
- Coordinate VISA processing, renewals, and transfers, including work permits.
- Create and maintain HRIS systems with accurate employee data to ensure integrity and confidentiality.
- Develop and sustain HR dashboards, reports, and workforce analytics to enhance leadership decision-making.
- Prepare payroll input and final settlements while coordinating with Finance and payroll for timely payments.
- Track employee visas, work permits, ID renewals, and residency status within HR systems.
- Maintain employee personal files in compliance with audit requirements.
- Support HR audits by ensuring accurate documentation and legal compliance.
- Collaborate with Compensation & Benefits for payroll updates and employee insurance enrollment.
- Support employee relations matters, including disciplinary processes, and grievance handling.
Process Associate
Sopra Steria
05.2016 - 09.2018
- Delivered human resource services to cabinet officers of United Kingdom.
- Utilized tools such as Oracle and SAP for HR processes.
- Managed stakeholder relationships effectively to enhance communication.
- Supported human resources activities in Appointments and Benefits categories.
Education
MBA - Human Resources Management
Bhartiya Vidyapeeth
New Delhi, India01-2016
Bachelor of Arts - Marketing Management
Delhi College of Arts & Commerce
New Delhi, India07-2011
High School Diploma - Commerce
V.V D.A.V Public School
New DelhiIntermediate - C.B.S.E Board
V.V D.A.V Public School
New Delhi, IndiaSkills
- SAP and Excel
- Analytical thinking and problem solving
- Logical reasoning
- Stakeholder management
- Project management and process improvement
- BOT and AI technologies
- Smartsheets expertise
Timeline
People Connect Lead
Moodys Shared Services India Pvt Ltd.
09.2018 - Current
Process Associate
Sopra Steria
05.2016 - 09.2018
MBA - Human Resources Management
Bhartiya Vidyapeeth
Bachelor of Arts - Marketing Management
Delhi College of Arts & Commerce
High School Diploma - Commerce
V.V D.A.V Public School
Intermediate - C.B.S.E Board
V.V D.A.V Public School