Shivani Khatri
Summary
Results-driven Trade Services Manager with Two years of experience in managing trade finance operations, letters of credit, bank guarantees, import/export documentation, and shipping guarantees. Proven expertise in ensuring regulatory compliance, risk management, and timely transaction processing in line with UCP, FEMA, and RBI guidelines. Skilled in client servicing, process optimization, and cross-functional coordination, with a strong track record of enhancing operational efficiency and delivering superior customer experience. Adept at leading teams, resolving escalation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trade Desk Manager
Kotak Mahindra Bank
09.2023 - Current
- Proficient in Global Ti+, BO, Tracs, and Finacle.
- Managed forex transactions: inward outward remittances, trade loans (EPC), MTT.
- Processed SWIFT messages (MT700, MT707, MT799, MT108, MT202) for LC and handled LCBD and cleanline discounting.
- Managed end-to-end Bank Guarantee (BG) processing: issuance, amendments, invocation, and cancellations.
- Liaised with clients and internal teams (Credit RPC) for smooth BG execution.
- Ensured timely credit of inward remittances and TAT adherence.
- Conducted OFAC sanction screenings before fund credit.
- Cleared recon entries and initiated WCDL disbursements.
- Expertise in handing RBI regulatory notices.
- Attended RBI meeting regarding edpms and idmps and regulatory compliance and complaint.
- Proven expertise in managing complex trade finance instruments, including Bank Guarantees, Letter of credit, Export/Import Bills, and Packing Credits.
- Hands on experience in managing processes as per regulatory requirements and leading best practices.
Trade Desk Officer
ICICI Bank
12.2022 - 09.2023
- Trade Desk Officer using Global Remittance, One View, NTS, Trade Factory, SMSA, Finacle.
- Managed lobby operations and assisted customers with daily transactions (cash deposits/payments).
- Handled invocations and amendments.
- Resolved customer queries and achieved sales targets (account openings, insurance, mutual funds, digital banking activation).
Contact Center Executive
PNB Housing
07.2021 - 12.2022
- Handled loan and FD issues with PNB Housing and acted as SME supporting voice team on call quality.
- Drove KPIs through monthly/weekly contact.
- Published MIS for all India branches; ensured timely complaint resolution.
Education
Post-Graduation - Mathematics
CSJM University
Bachelor's - Mathematics, Physics & Chemistry
CSJM University
Skills
- Self-motivated
- Team-oriented
- Hardworking
- Strong verbal communication
- Strong written communication
- Motivational abilities
- Advanced excel(VLOOKUP,Pivot Tables,Conditional Formatting
- Persuasive skills
- Customer-focused
- Effective supervisory abilities
- Motivational abilities
- Strategic thinker
- Strong problem-solving skills
- Skilled in MS Office
- Word
- Excel
- PowerPoint
Certification
- IDA certification in General and Life Insurance.
- Post Graduate Program in Applied Finance, Accounting, and GST (NIT).
- CCC Certification (MELIT).
Timeline
Trade Desk Manager
Kotak Mahindra Bank
09.2023 - Current
Trade Desk Officer
ICICI Bank
12.2022 - 09.2023
Contact Center Executive
PNB Housing
07.2021 - 12.2022
Post-Graduation - Mathematics
CSJM University
Bachelor's - Mathematics, Physics & Chemistry
CSJM University