Shivani Mishra

Duration (e.g., June 2022 - August 2023)

• Led teams to monitor and optimize operational activities, driving efficiency and smooth workflow.
• Executed HR activities, including recruitment, managing employees' leave, handling joining kit formalities, and preparing salaries.
• Coordinated with employees and higher management to streamline communication and decision-making.
• Managed profit calculations, contributing to financial planning and strategic decisions.
• Utilized Dhru ERP to enhance and oversee operational and administrative processes.
• Designed basic graphics and visuals using Canva for internal and external communications.

• Gained extensive knowledge of diverse insurance products during training at Policy Bazaar, leading to enhanced phone sales effectiveness.
• This experience also enhanced my communication skills and ability to provide excellent customer service.

• Hands-on internship at Axis Bank encompassed day-to-day banking operations, customer handling, and financial transactions
• Developed strong skills in customer service and relationship management, ensuring client satisfaction through effective communication and problem-solving
• Enhanced understanding of banking processes and contributed to professional growth in a dynamic financial environment.