Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Achievements
Timeline
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SHIVANI PARIHAR

Assistant Training Manager (Team Leader)
Gurugram

Summary

Results-driven and detail-oriented Training Team Lead with 6+ years of experience in content moderation and training development. Proven ability to design and deliver engaging training programs that enhance team performance, improve accuracy, and ensure adherence to evolving platform policies. Expertise in developing training materials, conducting quality assurance reviews, and fostering a collaborative learning environment. Passionate about creating a safe and positive online environment through effective content moderation practices.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Assistant Training Manager

Concentrix
04.2024 - Current
  • Managed training schedules, resources, and logistics to ensure efficient and effective delivery
  • Customer Management, Escalation Management, Google Sheets, and Automation on daily deliverables
  • Assisted in the selection and evaluation of vendors based on their ability to meet established quality criteria through the effective training programs
  • Maintain up to date knowledge of changing policies and procedures
  • Collaborating with cross-functional teams, including policy, operations, and engineering, to ensure training alignment with evolving platform requirements
  • Managing training schedules, resources, and logistics to ensure efficient and effective delivery
  • Enhanced employee performance by developing and implementing comprehensive training programs.

Quality Analyst

Concentrix
12.2021 - 04.2024
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements
  • RCA, Feedback, Google Sheets, Compliance POC, and Designer Customer Call Management, Process Improvement Strategy Design, and Internal Stakeholder Management
  • Created and revised procedures, checklists, and job aids to reduce errors
  • Analyzed quality and performance data to support operational decision-making
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

Admin (Advisor)

Concentrix
04.2018 - 11.2021
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

Education

B. Tech. - Electrical, Electronics And Communications Engineering

NRI College of Engineering
04.2001 - 01.2011

10th - undefined

MSM Gyanodya High School

Skills

Strong organizational and time

Client & Product Management

Curriculum Design

E-Learning Development

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Accomplishments

  • Received Internal appreciation from other functions across locations
  • Received awards Star & Gem
  • Received external awards from Youtube Clients

Personal Information

  • Date of Birth: 06/01/94
  • Gender: Female

Achievements

  • Received awards Star & Gem
  • Received external awards from Youtube Clients


Timeline

Assistant Training Manager

Concentrix
04.2024 - Current

Quality Analyst

Concentrix
12.2021 - 04.2024

Admin (Advisor)

Concentrix
04.2018 - 11.2021

B. Tech. - Electrical, Electronics And Communications Engineering

NRI College of Engineering
04.2001 - 01.2011

10th - undefined

MSM Gyanodya High School

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SHIVANI PARIHARAssistant Training Manager (Team Leader)