Shivani Singh
Summary
Team Leader with 4+ years of mortgage credit experience and 2000+ portfolio analysis. Hardworking team player bringing necessary experience. Design thinking mindset to solve complex problem and bring ideas to life through technology and design principles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
J. P. Morgan Chase & Co.
02.2024 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation and problem-solving abilities.
- Undertook projects to reduce TAT on BAU process by leveraging UI Path and Alteryx.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Mortgage QC Sr Specialist
J. P. Morgan Chase & Co.
01.2020 - 02.2024
- Analyze portfolio(income and assets), credit strength, property characteristics and other info pertinent to the client's critical ratio, potential risk & mitigating factors.
- Adhere strictly to banking policy and federal regulations to the credit decision process.
- Verify accuracy in supporting employment, down payment, appraisal and other financial packages.
- Manage document control and review the process while performing 100% QC on 2,000+ loans.
- Project on Root Cause Error Analysis.
- Developed comprehensive Refresher training programs for team members for enhanced quality.
- Cross trained on cross-departmental teams with support during increased inflow of application.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
Education
User Experience Design -
Master's Union
01.2020
Bachelor of Commerce - Accounts & Finance
K J Somaiya College of Arts And Commerce
Mumbai, India01.2020
SSC (Commerce) - Commerce
The Aditya Birla Public School
Gujarat01.2017
Skills
- Credit Risk management
- Reporting & Analysis
- Credit risk Management
- Agile and Scrum
- User Research
- Design Thinking
- Quality Control
Accomplishments
- Automation of Reconciliation report with Python
- Root cause Analysis (UI Path)
- GCS Marine- Project 1600 (PARYAVARAN MITRA)
Soft Skill
- Observation
- Decision making
- Communication
- Multi-tasking
- Empathy
Hard Skill
- Credit Risk Management
- Reporting
- Data mining and analysis
- Communication
- Design Thinking
- Product Designing/UX
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Sanskrit
Elementary (A2)
Gujarati
Beginner (A1)
Certification
Google User Experience Design
Timeline
Team Lead
J. P. Morgan Chase & Co.
02.2024 - Current
Mortgage QC Sr Specialist
J. P. Morgan Chase & Co.
01.2020 - 02.2024
User Experience Design -
Master's Union
Bachelor of Commerce - Accounts & Finance
K J Somaiya College of Arts And Commerce
SSC (Commerce) - Commerce
The Aditya Birla Public School
Interests
Painting
Cooking
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