Shivani Singh

• Executed country-wise lead generation research for domestic and overseas markets.
• Managed vendor registration for new non-distillery suppliers, focusing on expanding the network in the Delhi region.
• Drafted and published engaging content on LinkedIn to enhance the company's online presence.
• Planned and coordinated & manned company stalls for biofuel industry events in the NCR.
• Tracked and reported on government policy changes to maintain industry compliance.

ACCOMPLISHMENTS

• Significantly contributed to the company's Initial Public Offering (IPO) by providing in-depth, tailored information and analysis to financial institutions, brokers, and fund managers, ensuring their comprehensive understanding and support.
• Spearheaded the complete administrative and operational management for the Noida/NCR office, overseeing all critical functions, including complex agreement finalization and compliance requirements.
• Managed end-to-end participation in all industry events in NCR overseeing all logistics, and proactively engaging visitors to cultivate a pipeline of qualified sales leads.

• Promoting various programs through interaction with members and taking feedback on all new programs and launches.
• Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions on time.
• Creation and resolution of making transactions.
• Ensuring the existing members profile details are updated.
• Coordination with Unit Reservations / Sales.
• Mentored junior team members on methods on industry best practices for outstanding service and retention.

ACCOMPLISHMENTS

• Dealt with complex complaints and irate customers professionally and politely, resolving issues with favorable solutions.
• Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion.
• Data cleaning for removal of discrepancies, duplicates and updating of all member profiles accumulated over the years.
• Extensive communication with members for obtaining feedback, improving customer relations and pushing promotional offers.
• Reduction of Customer complaints/escalations over the years