Shivani Sinha
Associate Manager- HR Shared Services
Noida
Summary
HR professional with over 12+ years of diverse experience across IT, Banking, and ITES industries. Proven expertise in achieving organizational goals through strategic planning in Talent Acquisition, HR Shared Services, and HR Operations. Adept at managing multiple projects, driving process improvements, and ensuring effective deliverables. A skilled leader eager to contribute to organizational growth with a blend of experience and proven capabilities.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Associate Manager - Global HR Services
HCLTech
05.2023 - Current
- Spearheaded HR Shared Services as an in-house sourcing center, delivering standardized support services across 59 countries for 220,000 employees
- Managed a team of 25, overseeing the complete employee life cycle from hire to retire
- Established and monitored SOPs, SLAs, Process Flow and targets, leveraging Power BI dashboards to drive data-driven improvements
- Collaborated with WPC leaders for project allocation of bench employees
- Revised and implemented policies reflecting employee sentiments and management decisions
- Supported organizational audits and process improvements
Associate Manager - Talent Acquisition
HCLTech
04.2021 - 04.2023
- Directed end-to-end hiring processes using vendors, job portals, internal movements, and employee referrals
- Built strong relationships with delivery leaders to ensure consistent hiring support
- Developed SMEs within the team to enhance joining rates and understanding of open positions
Associate Manager - Talent Acquisition & Vendor Management
Capgemini Technology Private Limited
02.2018 - 04.2021
- Fulfilled resource requirements through external hiring, partner hiring, and employee referrals.
- Specialized in IT, ITES, FS, and SAP hiring, collaborating with delivery heads to align resource supply with business priorities.
Associate - HR Shared Services
HCL Technologies
08.2016 - 08.2017
- Oversaw workflows across systems like Leave Management, Timesheets, and Exit Management.
- Managed HRIS activities and database administration.
Assistant Manager - HR
Eben Telecom Pvt. Ltd.
07.2012 - 02.2014
- Led the HR team in delivering comprehensive HR services
- Managed offer generation, salary negotiations, onboarding, and recruitment reporting (MIS)
- Oversaw employee relations, payroll, and performance management
- Designed and implemented HR policies and procedures
Senior Recruiter
Orange I
05.2010 - 06.2012
- Conducted end-to-end recruitment for IT, BFSI, and ITES industries
- Analyzed team performance and ensured target achievement
- Maintained client relations to understand requirements and source suitable candidates
Education
MBA - Human Resources
Madurai Kamraj University
Bachelor of Science - undefined
Awadh University
Skills
Talent Acquisition & Workforce Planning
HR Shared Services & Operations
Change Management & Process Optimization
Stakeholder & Vendor Management
Employee Engagement & Retention Strategies
Team Leadership & Development
HR Analytics & Management Reporting
SAP HR Tools & Excel
Additional Information
Strong leadership skills with experience managing cross-functional teams., Proven ability to handle multiple stakeholders and streamline HR operations for global organizations.
Certifications And Tools
- Expertise in SAP HR modules and inbuilt HR tools.
- Proficient in Power BI and advanced management reporting.
Timeline
Associate Manager - Global HR Services
HCLTech
05.2023 - Current
Associate Manager - Talent Acquisition
HCLTech
04.2021 - 04.2023
Associate Manager - Talent Acquisition & Vendor Management
Capgemini Technology Private Limited
02.2018 - 04.2021
Associate - HR Shared Services
HCL Technologies
08.2016 - 08.2017
Assistant Manager - HR
Eben Telecom Pvt. Ltd.
07.2012 - 02.2014
Senior Recruiter
Orange I
05.2010 - 06.2012
Bachelor of Science - undefined
Awadh University
MBA - Human Resources
Madurai Kamraj University