Shivank Dubey
Bengaluru
Summary
Highly motivated professional with over 9 years of experience and a proven track record of excellence. Committed to meeting deadlines and achieving goals, I have expertise in Excel, SQL, reconciliation, customer service, and escalation management. Consistently delivering results with a strong focus on quality and efficiency, my dedication to organizational objectives is reflected in my strong work ethic and ability to thrive in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Operations
MWYN TECH PRIVATE LIMITED
03.2021 - Current
- Prepare revenue working, Invoicing, NPA recovery, FLDG, SLDG working, validate MDR commissions, Payment gateway charges, Repayment posting to partners
- Responsible for identifying and mitigating revenue leakages, minimizing revenue loss and ensuring realization of revenue in accounts
- Developed dashboard using Superset to visualize KPIs of loan books to track on daily basis and helped cross functional teams to improve KPIs by 10%
- Escalation Management, Data reconciliation and visualizations on loan book management
- SLA management across stakeholders, Partner Onboarding, New product work flow design
- Developed monthly reports outlining operational activities
- Identified areas for improvement within operations processes and procedures
- Oversaw daily operations activities ensuring accuracy and timeliness of services provided.
Operations Associate
DMI Finance Pvt Ltd
05.2019 - 03.2021
- Loan book reconciliation on daily, weekly and monthly basis
- Repayment processing in LMS & reconciliation
- Stakeholder Management
- Identifying Issues in existing work flow and provided solutions
- Funnel flow analysis.
Operations Team Leader
PAMAC Finserve Pvt ltd
10.2015 - 10.2018
- Managed up to 20+ professionals and outside contractors and vendors
- Generated detailed reports outlining KPIs, quality control measures, and other related data points
- Verify reports of RCU & Field Investigation reports for Business loan, Auto loan, Personal Loan, secured business Loan for various clients (Lease plan, Pinnacle, ABFL, Satin, Piramal, Standard chartered, Incred etc)
- Stakeholder Management
- Created, monitored and adjusted daily production schedules
- Coordinated with cross-functional teams to ensure smooth workflow processes
- Reviewed employee performance evaluations and made recommendations for improvement.
MIS Executive
Sharp Eagle Investigation Pvt. Ltd
02.2014 - 03.2015
- Created dashboards and visualizations to present data insights in an easy-to-understand format
- Docs & Field Investigation Allocation
- Supervised and coordinated daily activities of field personnel to ensure efficient operations
- Vendor management.
Operations Executive
Aegis Bpo Services Limited- (An Essar Enterprise)
03.2013 - 02.2014
- Answered inbound calls, chats and emails to facilitate customer service
- Provided excellent customer service to resolve customer complaints in a timely manner
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA/PGDM - Banking and Finance
Narsee Monjee Institute Of Management Studies, Mumbai
01.2023
B.Sc - Maths
Agra University
01.2013
Class XII - undefined
Uttar Pradesh
01.2009
Class X - undefined
Uttar Pradesh
01.2007
Skills
- Escalation Management
- Reconciliation
- Banking Operations
- MIS Development
- SQL
- Power BI
- Advanced Excel
- Data Analysis
- Cost Control
- Problem Solving
- MS Office
- Python
- Stakeholder Management
- Google Sheets
- Detail-Oriented
- Dbeaver
- Salesforce CRM
Certification
Data Analytics Using Excel, SQL, Power BI & Python-Analytics Training Hub
Languages
Hindi
English
Hobbies and Interests
- Listen music
- Travel
- Car Drive
Timeline
Lead Operations
MWYN TECH PRIVATE LIMITED
03.2021 - Current
Operations Associate
DMI Finance Pvt Ltd
05.2019 - 03.2021
Operations Team Leader
PAMAC Finserve Pvt ltd
10.2015 - 10.2018
MIS Executive
Sharp Eagle Investigation Pvt. Ltd
02.2014 - 03.2015
Operations Executive
Aegis Bpo Services Limited- (An Essar Enterprise)
03.2013 - 02.2014
B.Sc - Maths
Agra University
Class XII - undefined
Uttar Pradesh
Class X - undefined
Uttar Pradesh
MBA/PGDM - Banking and Finance
Narsee Monjee Institute Of Management Studies, Mumbai
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