Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification

Shivank Saxena

Bulandshahr

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6

Months of professional experience

1
1
Certification

Work History

Customer Service Representative

Muthoot Fincorp
Bulandshahr , Uttar Pradesh
01.2021 - 09.2021
  • Conducted market research analysis to identify search query trends, real-time search and news media activity.
  • Developed content strategy for website optimization and SEO campaigns.
  • Analyzed competitor websites to identify areas of improvement for increased visibility in search engine results.
  • Conducted keyword research to determine relevant terms and phrases for organic search engine optimization.
  • Optimized existing content with targeted keywords and phrases to increase search engine rankings.
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Implemented and developed customer service training processes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

MBA - Finance

C.I.M.T. College, Bulandshahr
05.2015

Skills

  • Customer Services
  • Decision-Making
  • Relationship Builder
  • Team Leadership

Languages

English, Hindi
First Language
English
Intermediate
B1
Hindi
Upper Intermediate
B2

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Affiliations

  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association

Certification

  • CPA - Certified Public Accountant

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Shivank Saxena