SHIVANK SRIVASTAVA
New Delhi
Summary
A motivated job seeker Looking to secure the role of a CCE in Ienergizer. Have tremendous experience in customer and team handling as well as good knowledge of processes for achieving efficiency consistently.
I have excellent communication skills, enabling me to effectively communicate with a wide range of people.
In my previous role, I have resolved multiple issues, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers' enquiries and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for. Skilled in cross-functional collaboration, team leadership, and negotiation.
Overview
6
6
years of professional experience
Work History
Director of the Organization
Anamika Associates
Lucknow
03.2018 - 04.2020
- Responsible for managing the team for collection as a third party for BAJAJ Finance limited Lucknow
Field Collection Agent
home credit
Luckniow
02.2017 - 02.2018
- Interviewed customers to obtain financial information, payment history and other relevant details.
Sales Executive
Paytm
Lucknow
06.2016 - 12.2016
- Responsible for field sales for Paytm products
Customer Support Executive
Aegis
Lucknow
09.2014 - 11.2014
- Managed customer accounts using CRM software tools.
Education
Post Graduate Diploma in Data Analytics and Programming Foundations -
Purdue University
USA01.2023
Bachelor's of commerce (Graduation) -
Awadh University
Higher Secondary Education (12th), SRVP Gonda -
CBSE
Senior Secondary Education (10th), SRVP Gonda -
CBSE
Skills
- Curiosity & Continuous Learning
- Time Management
- Digital & Data Literacy
- Critical Thinking & creativity
- Empathy for yourself and others
- Strong Mathematical Calculation
- Good Communication Skill
- Data analysis
- Team Management
- Strategic Planning & Execution
- Market Analysis & Research
- Sales Forecasting & Budgeting
- Digital & Traditional Marketing
- Negotiation & Closing Techniques
Languages
- English
- Hindi
Timeline
Director of the Organization
Anamika Associates
03.2018 - 04.2020
Field Collection Agent
home credit
02.2017 - 02.2018
Sales Executive
Paytm
06.2016 - 12.2016
Customer Support Executive
Aegis
09.2014 - 11.2014
Post Graduate Diploma in Data Analytics and Programming Foundations -
Purdue University
Bachelor's of commerce (Graduation) -
Awadh University
Higher Secondary Education (12th), SRVP Gonda -
CBSE
Senior Secondary Education (10th), SRVP Gonda -
CBSE
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