Learning languages
SHIVANSH SINHA
Entrepreneurship/Startup Background
Kanpur Nagar
Summary
Self-motivated professional with 3 years of experience in customer service and seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Startup Founder
G.C Lifescience Remedies
Kanpur Nagar
12.2021 - 12.2023
- Manage inbound customer Inquiries through phone, email and live chat. Resolve issue promptly, ensuring high customer satisfaction and retention.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Directed market expansions to propel business forward, meet changing customer needs.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Copywriting Intern
Jagran Prakashan Limited
Kanpur Nagar
10.2021 - 11.2021
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Supported client projects from planning to on-time completion of quality deliverables.
- Confirmed compliance with regulatory standards and guidelines prior to publication.
- Provided editorial guidance to facilitate delivery of top-quality content.
Education
Bachelor of Arts - English Language And Literature
Jagran College of Arts
Kanpur 04.2001 -
Diploma in Mass Communication - Communications
Jagran Institute of Management & Mass Comm.
Kanpur 04.2001 -
Skills
Operations Management
Customer Acquisition
Staff Management
Business Administration
Strategic Planning
Call Management
Complaint Resolution
MS Office
Acrobat Reader
E-mail Management
Web Browser
Certification
COO-C - Chief Operations Officer - Certified
Interests
Technology Enthusiast
Social networking
Social media
Photography
Timeline
COO-C - Chief Operations Officer - Certified
07-2022
Startup Founder
G.C Lifescience Remedies
12.2021 - 12.2023
Copywriting Intern
Jagran Prakashan Limited
10.2021 - 11.2021
Bachelor of Arts - English Language And Literature
Jagran College of Arts
04.2001 -
Diploma in Mass Communication - Communications
Jagran Institute of Management & Mass Comm.
04.2001 -