SHIVA PRATAP KANOUJIYA
LAKHIMPUR
Summary
Dynamic professional with a proven track record in customer satisfaction and sales achievements, notably at APPLE MOBILE PVT LTD. Expert in leveraging active listening and verbal communication to exceed sales targets and foster customer loyalty. Skilled in decision-making and basic Excel, adept at analyzing customer feedback to drive continuous improvement. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
IPRO
APPLE MOBILE PVT LTD
SITAPUR
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service. Demonstrating a deep understanding of Apple products and services to educate customers effectively.
- Interacting with customers to understand their needs and preferences, and providing personalized service.
- Strong verbal and written communication skills are needed to engage with customers and convey information clearly. Familiarity with Apple’s product ecosystem is essential to effectively assist customers.
- Ability to analyze customer feedback and data to drive improvements.
Sales Officer
IDFC FIRST BANK
LAKHIMPUR
07.2022 - 11.2023
- Collaborating with retailers and manufacturers to promote financing options for consumer durable products.
- Collected past-due loans, keeping credit and collateral exceptions within policy ranges.
- Helped customers make decisions about loans and lines of credit based on availability, terms, and benefits.
- Achieving sales targets set by the organization often involves direct selling and relationship building.
Sales Executive
VIVO MOBILE PVT LTD
LAKHIMPUR
02.2019 - 06.2022
- Interacting with customers to understand their needs and preferences, providing information about products, and answering questions.
- Staying informed about the latest Vivo products, features, and promotions to effectively communicate benefits to customers.
- Cultivated relationships with existing customers to encourage repeat business.
Education
MBA - MARKETING MANAGEMENT AND FINANCIAL MANAGEMENT
Swami Vivekanand Subharti University
Meerut09-2024
Bachelor of Commerce - Accounting And Finance
Chhatrapati Shahu Ji Maharaj University
KANPUR06-2022
Industrial Training Institute - Mechanical Engineering
Government Industrial Training Institute
LAKHIMPUR09-2018
Intermediate Certificate - Commerce
D S INTER COLLAGE
LAKHIMPUR06-2017
High School Diploma -
D S INTER COLLAGE
LAKHIMPUR 06-2015
Skills
- Observation
- Relationship building
- Strategic Decision Making
- Communication
- Basic Excel
- Multi-tasking
INTERESTS
Playing Cricket , Singing , Photography
PERSONAL DETAILS
Father's Name : Mr. Bhairav Prasad
Date of Birth : 10-02-2001
Gender : Male
Marital Status : Unmarried
Nationality : Indian
Religion : Hindu
Languages
HINDI , ENGLISH
DECLARATION
- I do hereby declare that the statements made in this document are true to the best of my knowledge and belief.
Timeline
IPRO
APPLE MOBILE PVT LTD
11.2023 - Current
Sales Officer
IDFC FIRST BANK
07.2022 - 11.2023
Sales Executive
VIVO MOBILE PVT LTD
02.2019 - 06.2022
MBA - MARKETING MANAGEMENT AND FINANCIAL MANAGEMENT
Swami Vivekanand Subharti University
Bachelor of Commerce - Accounting And Finance
Chhatrapati Shahu Ji Maharaj University
Industrial Training Institute - Mechanical Engineering
Government Industrial Training Institute
Intermediate Certificate - Commerce
D S INTER COLLAGE
High School Diploma -
D S INTER COLLAGE
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