Shivaram

• Evaluated client inquiries to ensure timely and accurate resolutions, preventing potential escalations
• Delivered technical support to customers by addressing urgent queries, troubleshooting issues, and
  resolving complex problems.
• Coordinated with various internal teams and business stakeholders to handle system change requests and product enhancements.
• Performed gap analysis on customer requirements and communicated solutions for complex incidents and improvements to ensure customer satisfaction.
• Facilitated integration projects, such as incorporating WhatsApp notifications with the ERP system, by coordinating with both customers and internal technical teams.
• Implemented a mobile application for tracking call entries, improving the internal team's ability to monitor and manage customer status.
• Served as a point of escalation for critical issues, ensuring prompt and effective resolution.

Projects Handled :

Unified App - Coordinator, Created a new Application in collaboration with vendor and providing a seamless experience of user interface for customer coordination.

• Company Overview: Ensures compliance with occupational health and safety guidelines, advises on safety topics, conducts risk assessments, and enforces preventative measures to create a safe workplace
• Inspect and monitor environment, machineries and processes to ensure safety as per government rules and regulations and industry standards.