Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic
Shivaraman Ramiah

Shivaraman Ramiah

Mumbai

Summary

Forward-thinking and bringing many years of expertise in industry sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

18
18
years of professional experience

Work History

Delivery Operations Specialist

Accenture Solutions Pvt Ltd
Mumbai
10.2012 - Current

1. Staples Inc - 2012 - 2015

  • I joined Staples as an HR customer associate, which is one of the leading retail giants in the U.S., to handle queries related to their payroll, benefits, tax, and W-2.

2. Marriott International - 2015-2022

  • Moved to Marriott as a Payroll Specialist to handle payroll queries, helping the administrators in processing payroll.

3. DaVita Healthcare Partners - 2022 - Present

  • Completed the transition of two Helpdesks simultaneously for Finance and Accounting, and for Payroll.
  • Accounts Payable Helpdesk supports queries from vendors and employees related to their invoices, card information, payment, and reimbursement status.
  • Payroll Helpdesk supports pre-payroll queries from employees related to their time, pay slip queries, W-2 queries, etc.

4. Marriott HRO - June 2025 - Present.

  • Along with DaVita, I am currently supporting the transition of a new deal that handles Tier II data processing.

Customer Service Representative

Tata Consultancy Services
Mumbai
03.2012 - 10.2012
  • Resolved customer inquiries and issues efficiently to enhance satisfaction levels.
  • Educated customers on product features and services to facilitate informed decisions.
  • Collaborated with team members to improve overall service delivery processes.
  • Handled complaints professionally, ensuring a positive customer experience.
  • Maintained accurate records of interactions for continuous service improvement.
  • Trained new staff on company policies and customer service best practices.
  • Conducted follow-ups to verify ongoing satisfaction and support needs.
  • Developed strong relationships with customers through personalized assistance and reliable support.

Customer Care Executive

Intelenet Global Services
Chennai
03.2009 - 08.2011
  • Worked as a Mortgage Loan specialist for Barclays bank taking care of mortgage queries
  • Moved as a trainer to train new joiners in the team imparting knowledge and tracking their performance

Customer Service Representative

HCL Technologies
Noida
09.2007 - 05.2009
  • I joined as a Customer Care Representative for a UK telecom company.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Moved as a trainer to train new joiners in the process.
  • Collaborated with team members to enhance service delivery.
  • Handled customer complaints professionally to maintain satisfaction.
  • Maintained accurate records of customer interactions and transactions.

Education

Master of Science - Computer And Information Sciences

SRM Institute of Management And Technologies
Modinagar
09-2007

Bachelor of Science - Computer Science

Mewar Institute of Management
Kaushambi
04-2004

Skills

  • Payroll administration
  • Helpdesk support
  • Team collaboration
  • Effective communication
  • Operational efficiency
  • Adaptability
  • Active listening
  • Accounts payable
  • Employee training
  • Data processing
  • Customer relationship management
  • Process improvement

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Malayalam
Beginner (A1)
A1

Affiliations

Forward-thinker, problem solver, positive approach, adaptable and hard worker.

Accomplishments

  • I have received multiple awards throughout my career, and I continue to work hard toward achieving my goals

Timeline

Delivery Operations Specialist

Accenture Solutions Pvt Ltd
10.2012 - Current

Customer Service Representative

Tata Consultancy Services
03.2012 - 10.2012

Customer Care Executive

Intelenet Global Services
03.2009 - 08.2011

Customer Service Representative

HCL Technologies
09.2007 - 05.2009

Master of Science - Computer And Information Sciences

SRM Institute of Management And Technologies

Bachelor of Science - Computer Science

Mewar Institute of Management
Shivaraman Ramiah