Shivaraman Ramiah

1. Staples Inc - 2012 - 2015

• I joined Staples as an HR customer associate, which is one of the leading retail giants in the U.S., to handle queries related to their payroll, benefits, tax, and W-2.

2. Marriott International - 2015-2022

• Moved to Marriott as a Payroll Specialist to handle payroll queries, helping the administrators in processing payroll.

3. DaVita Healthcare Partners - 2022 - Present

• Completed the transition of two Helpdesks simultaneously for Finance and Accounting, and for Payroll.
• Accounts Payable Helpdesk supports queries from vendors and employees related to their invoices, card information, payment, and reimbursement status.
• Payroll Helpdesk supports pre-payroll queries from employees related to their time, pay slip queries, W-2 queries, etc.

4. Marriott HRO - June 2025 - Present.

• Along with DaVita, I am currently supporting the transition of a new deal that handles Tier II data processing.

• Resolved customer inquiries and issues efficiently to enhance satisfaction levels.
• Educated customers on product features and services to facilitate informed decisions.
• Collaborated with team members to improve overall service delivery processes.
• Handled complaints professionally, ensuring a positive customer experience.
• Maintained accurate records of interactions for continuous service improvement.
• Trained new staff on company policies and customer service best practices.
• Conducted follow-ups to verify ongoing satisfaction and support needs.
• Developed strong relationships with customers through personalized assistance and reliable support.

• Worked as a Mortgage Loan specialist for Barclays bank taking care of mortgage queries
• Moved as a trainer to train new joiners in the team imparting knowledge and tracking their performance

• I joined as a Customer Care Representative for a UK telecom company.
• Assisted customers with inquiries and resolved issues efficiently.
• Moved as a trainer to train new joiners in the process.
• Collaborated with team members to enhance service delivery.
• Handled customer complaints professionally to maintain satisfaction.
• Maintained accurate records of customer interactions and transactions.