Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHIVA SAI KUMAR NADIMPALLI

KAKINADA

Summary

An IT professional in Technical support, Customer support, Service
Desk, System administration, Installation, Configuration, Troubleshooting various application issues with focus
on Mac and Windows, as a team player to provide resolution on time with dynamic leadership skills towards
supporting operations of a progressive organization.

Overview

8
8
years of professional experience

Work History

Senior Technical Member

Amanzi technologies pvt ltd
Bangalore
01.2024 - Current
  • Resolved escalated customer service issues related to technical problems.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Analyzed operating system or application log files regularly to verify proper system performance.
  • Provided technical support, resolving complex issues effectively.
  • Improved access to information by helping to strengthen internal document control practices.
  • Answered telephone calls to offer information, direct callers and take messages.

Senior Operator

Reliance Industries ltd
Jamnagar
09.2023 - 01.2024

Production of Gasoline in coker distillation process.

  • Oversaw work of manufacturing labourers and specialists.
  • Monitored worker behaviours and enforced standards for consistent safety protections.

Junior Engineer-1

Nagarjuna Fertilizers and Chemicals Ltd
Kakinada
05.2016 - 08.2023

Production of urea by Ammonia stripping process.

  • Attended regular learning and development training to gain expertise in various engineering topics, techniques and best practices.

Education

Bachelor of Science - Chemical Engineering

P R Govt Clg
Kakinada
04-2016

Skills

ROLES AND RESPONSIBILITIES
Being the IT specialist, primary role to provide all round IT Support to Autodesk employees via-slack, Service
now &Jira tickets to all US Regions
AD\Exchange account administration (modify and mange user accounts and group permissions)
Cloud Exchange calendar/shared folder permissions and delegation
AD object maintenance and troubleshooting
Administration of Active Directory
Created and deploying packages, download, test and distribute application, system and security patches
Exchange O365 account administration\ troubleshooting
Exchange calendar/shared folder permissions and delegation
Perform/create queries and user account

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2

Timeline

Senior Technical Member

Amanzi technologies pvt ltd
01.2024 - Current

Senior Operator

Reliance Industries ltd
09.2023 - 01.2024

Junior Engineer-1

Nagarjuna Fertilizers and Chemicals Ltd
05.2016 - 08.2023

Bachelor of Science - Chemical Engineering

P R Govt Clg

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SHIVA SAI KUMAR NADIMPALLI