Shivashankar Mungle

Contributed to different phases of an engagement including client identification, launch, delivery & closure: handled client relations & complaints; contributed in conceptualizing innovative solutions based on anticipated needs of the industry; proactively looked for existing client issues & worked with Practice Leadership to develop ideas; participated in & contributed to various team-level, practice-level & organizational-level initiatives with the objective of ensuring highest levels of engagement delivery & management within the guidelines, policies & norms of Infosys.

Collaborated with the Program Director of Ola Self Drive to support the launch of ‘Ola Self-Drive’, enhancing operational efficiency; acted as the primary liaison between end users and various teams, ensuring seamless communication and issue resolution; analyzed customer feedback to recommend product features, contributing to improved user satisfaction and retention.