Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Software
Timeline
Generic

Shivender Pratap Singh

Technical Trainer
Noida

Summary

Recognized as the Emerging Trainer of the Year at Microsoft for FY22-23, the first trainer from India to deliver Machine Learning and AI courses to Singapore and India. Awarded Training and Certification Champion of the Year 2021 - APJ India, actively involved in ML bootcamps for APJC since 2022. Moderator in the AWS Builder Series 2022, completed all 11 AWS certifications and conducted successful ML bootcamps for APJC. 6 Trainers obtained ML certifications and started delivering the ML Pipeline course. Showcased expertise by presenting various topics in AWS TIPPS sessions and supporting chat sessions at AWS Summit 2021. Recognized as the Most Valuable Person for India Training and Certification in AWS for Q1 2019. IT-focused Technical Trainer with over 13 years skillfully cultivating custom-made syllabi to spearhead organizational technology training. Pulls from in-depth knowledge of technical landscape to develop curriculum to meet organizational expectations for skillset development. Personalized approach to collaboration to craft learning initiatives meeting pre-ordained specifications. Thorough approach to project management, training development, and resource cultivation.

Overview

19
19
years of professional experience
2009
2009
years of post-secondary education
21
21
Certifications
1
1
Language

Work History

Technical Trainer

MICROSOFT CORPORATION
Gurgaon
06.2022 - Current
  • Deliver world-class, instructor-led training to end-user customers and partners on a regular schedule in the APJC region.
  • Mentor and train internal and external authorized trainers as part of a train-the-trainer program.
  • Help shape the ongoing strategy and mission of the Microsoft training program.
  • Assist in the development of a formalized Train-the-Trainer program for our Authorized Training Center partners, and Contractors.
  • Assist in developing and maintaining technical training content, lab exercises, presentations, and accompanying materials.
  • Constantly learn and master the most innovative technologies related to cloud computing, using Microsoft products and services.
  • Deliver training to clients on AD Security and Network Security.
  • I have delivered the AZ700 advanced networking for Azure to global service integrators.
  • Create course content in collaboration with the Content Management Team.
  • Review the content, and release it to Microsoft Learn.
  • Delivering compete training comparing AWS and GCP.
  • Generative AI and ML using Python and Scikit Learn.
  • Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
  • Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
  • Worked with video production team and developed new training content in various distribution channels.
  • Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
  • Delivered 50+ sessions for Azure OpenAI, Agentic AI, Microsoft AI Foundry, and Semantic Kernel SDK.
  • Curated courseware for Azure Databricks and Fabric. Delivered 60+ sessions on Microsoft Fabric, with real-time visualizations using Power BI.
  • Designed the Microsoft Copilot Train the Trainer program curriculum for GSI customers of Microsoft.
  • Designed a 1-month program for Tier 2 engineering universities on Azure AI and infrastructure.

Technical Trainer

AMAZON INTERNET SERVICES PVT. LTD.
10.2020 - 06.2022
  • Deliver world class instructor-led training to end-user customers and partners on a regular schedule in APJC region.
  • Mentor and train internal and external authorized trainers as part of a train the trainer program.
  • Help shape the ongoing strategy and mission of the AWS training program.
  • Assist in the development of a formalized Train-the-Trainer program for our Authorized Training Center partners and Contractors.
  • Assist in developing & maintaining technical training content, lab exercises, presentations, and accompanying materials.
  • Constantly learn and master the most innovative technologies related to cloud computing using AWS products and services.
  • Deliver Security Engineering and advanced networking training to AMER region.
  • Create course content and labs in collaboration with the Instructional Design Team.
  • Review course content and release it for training.
  • Create course content for niche technologies like Machine Learning and Blockchain.
  • Machine Learning using Python, Scikit learn and R.

Associate Technical Trainer

AMAZON INTERNET SERVICES PVT. LTD.
01.2018 - 10.2020
  • AWS Technical Essentials/System Operations on AWS/Architecting on AWS.
  • Help shape the ongoing strategy and mission of the AWS training program.
  • Assist in developing & maintaining technical training content, lab exercises, presentations, and accompanying materials.
  • Deliver instructor-led classroom training to end-user customers and partners on a regular schedule.
  • Work with key vendors and internal stakeholders to ensure accurate, effective training content.
  • Assist in the development of a formalized Train-the-Trainer program for our Authorized Training Center partners and Contractors.
  • Mentor and train internal and external authorized trainers as part of a train the trainer program.

Senior Specialist

HCL TECHNOLOGIES LIMITED.
10.2015 - 05.2016
  • Deployed in Global Account Management for a pharmaceutical client.
  • Apply ITIL Framework to deliver IT Services to SMB Customer accounts, meet SLAs and provide value add to customer’s operations.
  • Monitor service level performance and address customer satisfaction gaps and handle operational issues in service delivery.
  • Ensure delivery of services within the scope of the contract, including reporting of service level metrics, performance standards and KPI measurement.
  • Manage customer relationships to ensure positive interaction and consistent engagement in regular service level review and reporting.
  • Provide Support to the engineers while troubleshooting critical issues.
  • Provide Expert level solutions for Active Directory issues.
  • Provide support for AWS solutions implemented in Operations department.
  • Configuring AWS solutions based on production workloads.
  • Conducting knowledge transfer trainings for L2 and L3 on AWS platform.
  • Provide Floor support for SMB Project
  • Expert on DNS, DHCP related issues
  • Expert in handling Active Directory Replication issues
  • Configure and troubleshoot group policies.
  • Configure and troubleshoot WSUS for Patch Management.
  • Perform Identity and Access management.
  • Provisioning of user accounts, security groups and shared mailboxes.
  • Mapping shares to security groups.
  • Have hands-on experience with Service Now, SIAM and BMC Remedy.
  • Have hands-on experience on handling GSR requests through lotus notes.
  • Provisioning of lotus notes access and exchange mailboxes.
  • Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc. To create and administer LAN accounts of the users
  • To create and administer various shared resources e.g. Distribution Lists, Directories
  • To provide permissions to the user as required by them
  • To setup the servers as per the customer requirement
  • To Standardize the network resources as per the client requirement
  • Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
  • System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
  • Create LAN and/or E-mail account for the users and administer them.
  • Grant permissions on various network resources available to users.
  • Creation and administration of Global groups.
  • Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
  • Creation of New Directories as per the customer guidelines and grant permissions on them.
  • Setting up servers as per the client standards and granting permissions on them.

Lead Trainer

FREELANCE TRAINER.
12.2013 - 09.2015
  • Conducted wintel training for numerous reputed clients. Not disclosing the name of the clients because of the confidentiality.
  • WINTEL\SCCM2012\EXCHANGE ONLINE\AZURE\OFFICE 365.
  • Conducted trainings on various technologies especially Microsoft for a number of reputed clients.
  • Have conducted wintel trainings in Madurai.
  • Conducted wintel training in Chennai.
  • Conducted wintel training in Hyderabad.
  • Conducted Windows Client trainings of 5 days in Gurgaon.
  • Conducted IAM training in Hyderabad.
  • Conducted SCCM training on weekends in Gurgaon.
  • Conducted Service Desk training in Hyderabad.
  • Conducted SCCM training in Gurgaon.
  • Conducted Windows Client OS (Windows 10) in Gurgaon.
  • Conducted WebEx training for Azure.

Floor Technical Lead

IYOGI TECHNICAL SERVICES PVT. LTD.
03.2010 - 10.2013
  • Perform Security Health Check of Windows servers and other compliance.
  • Perform timely Patch management as per the Schedule.
  • Perform Change Management as per the process.
  • Support to all BAU [Business as usual] calls.
  • Support to raising & implementing including the Patch management CRs in the Wintel infrastructure.
  • Daily BAU L2/L3 Calls Support on Windows 2003 and 2008 Server Family infrastructure.
  • The setup and maintenance of new infrastructure of Windows 2000, Windows 2003 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server.
  • Troubleshooting client reported incident tickets with the SLA and reporting the status of each incident/ change in the ticket tracking tool.
  • Responsible for resolving issues related to desktop, laptop, computer peripherals.
  • Promoted as Research Engineer and was responsible for resolving issues escalated by support executives.
  • Responsible for monitoring SE calls and providing them with corrective feedback.

Research Engineer

CONVERGYS INDIA SERVICES PVT. LTD
11.2006 - 12.2009
  • Resolving Microsoft Office and Outlook setup and configuration.
  • Resolving Issues related to BCM and Active Sync.
  • Worked as Tier 2 and was responsible for resolving the issues rendered unresolved by Support Executives.

Education

Graduation -

Himalayan University
05-2009

12th - undefined

Army School Jodhpur

10th - undefined

Army School Jodhpur

Skills

  • Windows Server 2008\2008R2

  • Windows Server 2012\2012R2

  • Windows Server 2016

  • System Center Configuration Manager 2012 R2

  • Microsoft Office 365

  • Qwest Active Roles

  • Network Load Balancing

  • Failover Clustering

  • Microsoft Active Sync

  • Intuit QuickBooks

  • Microsoft SQL Server

  • Amazon Web Services

  • System Operations on AWS

  • Planning and Designing Databases on AWS

  • Security Engineering on AWS

  • Running Containers on Amazon EKS

  • Deep Learning on AWS

Training program design

Certification

Intuit QuickBooks Proadvisor - Gold (Intuit), 2013

Interests

Interests Playing Cricket and Studying Physics

Accomplishments

  • Most Valued Person for AWS Training & Certification (Achieved maximum CSAT of 5 (10 times) - FY2019 Q1.
  • Spearheaded Pro Bono session for emerging technologies for Microsoft customer which lead to $700K azure consumption rate,
  • Delivered sessions for Philip Research Center on Microsoft Copilot for business users and end users and increased the copilot licensing by 5000.
  • Delivered security sessions for DevOps pipelines using Azure DevOps which led to customr purchasing 1000 licenses for Azure DevOps server.
  • Deliveted 10 sessions on GitHub Copilot which led to customer purchasing 5000 GitHub Copilot Enterprise License.
  • Curated TTT for GitHub Copilot which led to onboarding of 350+ training partner on GitHub Copilot.
  • Lead for designing curriculum for Tier 2 engineering institutes in areas of Azure AI, GenAI, Azure OpenAI and Azure AI Foundry.

Software

Machine learning

Azure OpenAI and Foundry

Deep learning

Azure Infrastructure

Azure Developer Tools

AWS Infrastructure and Developer Tools

GitHub Security and Administration

Azure Databricks and Fabric

PowerBI Desktop and Service

Azure DevOps Pipelines

Timeline

Technical Trainer

MICROSOFT CORPORATION
06.2022 - Current

Technical Trainer

AMAZON INTERNET SERVICES PVT. LTD.
10.2020 - 06.2022

Associate Technical Trainer

AMAZON INTERNET SERVICES PVT. LTD.
01.2018 - 10.2020

Senior Specialist

HCL TECHNOLOGIES LIMITED.
10.2015 - 05.2016

Lead Trainer

FREELANCE TRAINER.
12.2013 - 09.2015

Floor Technical Lead

IYOGI TECHNICAL SERVICES PVT. LTD.
03.2010 - 10.2013

Research Engineer

CONVERGYS INDIA SERVICES PVT. LTD
11.2006 - 12.2009

12th - undefined

Army School Jodhpur

10th - undefined

Army School Jodhpur

Graduation -

Himalayan University

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