SHIVENDRA SAHAY

Strategic Leadership:

• Led with a unique blend of strategic vision and hands-on execution, empowering the team,and driving tangible results.

Cross-Functional Collaboration:

• Collaborated seamlessly with cross-functional teams, enhancing project efficiency by 25% and reducing project delivery time by 20%.

Product Development and Innovation:

• Drove innovation in product development, successfully expanding the F&A product portfolio with new products and functionalities.

Lean and Agile Project Management:

• Leveraged lean and agile project management methodologies, resulting in a 15% reduction in project costs and improved iteration processes.

Service Delivery Excellence:

• Successfully met crucial service delivery deadlines, achieving a 98% on-time project completion rate. This significantly boosted client satisfaction and led to a notable increase in client referrals.

Process Optimization:

• Established SOPs for various processes, including Kitchen order taking and dispatch, Customer Service, Billing, and Storage.

Supply Chain Management:

• Set up a robust supply chain for procuring all restaurant requirements.

Online and Offline Presence:

• Established both online and offline presence, leading marketing efforts to drive sales.

Financial Management:

• Managed cash flow in a bootstrapped startup, emphasizing cost control and revenue maximization.
• Product Pricing Strategy

Sales Growth:

• Achieved a Month-Over-Month (MOM) sales growth of 186%.

Governance and Oversight:

• Executed critical oversight responsibilities mandated by the RBI of reviewing of the India Accounts Payable Process, which was outsourced to the Regional Operating HQ in Manila, Philippines.

Performance Monitoring and Metrics:

• Monitored SLA and KPIs, diligently tracking Performance Metrics such as Processing TAT, Rejection rates, Process error rate, and Help desk efficiency.
• RCA for missed or rising metrics

Data-Driven Decision-Making:

• Utilized data-driven decision-making methodologies to expertly identify process improvement opportunities and optimize processes, effectively mitigating potential risks.

GST Project & Implementation:

Played a pivotal role GST adoption Project & in the seamless implementation in the Accounts Payable Process, ensuring compliance and maintaining smooth operations during the transition

Team Management and Invoice Processing:

• Managed and supervised a team of 60 staff, overseeing a monthly invoice processing volume of 14,000 and a vendor spend of INR 210 Crore.

Operational Efficiency and Compliance:

• Maintained an error rate below 3% and achieved a 90% (TAT) of >5 days.
• Demonstrated strict adherence to tax compliance and reporting, ensuring TDS remittance averaging INR 30 Cr per month with zero interest payment related to delayed remittance.

Process Reengineering Projects:

• Successfully executed multiple Process Reengineering projects, including:
• Reduced paper payment instrument dispatch, resulting in an annual savings of INR 3 Crore through the adoption of digital payment methods and alerts.
• Strategized Vendor rationalization, leading to annualized savings of 15 Crore.
• Initiated NPONP (no PO no Pay) conversion, increasing PO vendor spend from 40% to 90%.

Audit and Compliance:

• Meticulously maintained audit-ready records and achieved Nil records in >30-60 DPD Ageing in all AP-related accounts reconciliations for 12 consecutive months.

Helpdesk Management:

• Managed helpdesk operations, effectively addressing and resolving employee and supplier queries, resulting in a 5% reduction in escalations.

Global Process Transition:

• Led the successful transition of the India Accounts Payable process to Manila, Philippines.

Transaction Monitoring:

• Identified potential threats, vulnerabilities, and suspicious behavior patterns.

Risk Reporting:

• Reported irregularities and inconsistencies, recommending mitigation measures.

Financial Oversight:

• Oversaw branch Profit/Loss and effectively managed a portfolio valued at INR 29 Cr.

Financial Management:

• Achieved precision in month-end and year-end closings, ensuring audit-ready records and overseeing timely accounting transactions.

Team Leadership:

• Motivated a team of 5 on role, 40 DST, and 2 DSA.

Loan Disbursement:

• Drove branch personal loan disbursal's averaging INR 34 lakhs per month at an impressive IRR of 30%.