SHIVENDRA SINGH
Jaipur
Summary
Dynamic Technical Support Executive with a proven track record at Teleperformance India, excelling in problem-solving and customer support. Skilled in billing management and documentation creation, I effectively resolved payment issues and enhanced user experience through feedback analysis. Committed to teamwork and delivering exceptional service, I trained new team members to uphold high standards.
Overview
11
11
years of professional experience
Work History
Technical Support Executive
TELEPERFORMANCE INDIA (ADOBE PROCESS)
10.2022 - 10.2024
- Company Overview: Teleperformance India
- Resolving Issues and Troubleshooting Technical problems
- Handling Billing Responsibilities
- Research Client information to explain Unknown charges
- Developing and Documenting the cases into helpful content
- Account Management responsibilities
- Apply credit/adjustments to accounts.
- KYC Process
- Solving Payment error and issues
- Provided technical support for Adobe software products to diverse customers.
- Collaborated with product teams to enhance user experience based on feedback.
- Documented support processes and created knowledge base articles for users.
- Trained new team members on technical support procedures and best practices.
- Escalated complex issues to senior engineers for advanced troubleshooting.
- Maintained up-to-date knowledge of Adobe products and industry trends.
- Assisted customers in navigating product features and functionalities effectively.
Field Assistant
ARJIA BHILWARA
07.2013 - 10.2022
- Company Overview: All India Coordinated Research Development Project-On Farm Research project, Arid Legume Project (lIPR) and National Innovation in Climate Resilient Agriculture Project
- All India Coordinated Research Development Project-On Farm Research project, Arid Legume Project (lIPR) and National Innovation in Climate Resilient Agriculture Project
- 9 Years of Experience in Sales
Education
BSC - PCM
Jaipur National University
JAIPURMBA - Marketing Management
Suresh Gyan Vihar University
JAIPURDiploma in Agricultural Extension, Services for Input Dealers (DAESI) -
National Institute of Agriculture Education Management (MANAGE)
HyderabadSkills
- Time Management
- Invoicing
- Reconciling
- Hard Working
- Data Entry
- Accountable
- Research and Reconcile Customer billing discrepancies
- Teamwork
- Emotional Intelligence
- Billing management
- KYC compliance
- Documentation creation
- Feedback analysis
- Payment resolution
- Problem solving
- Effective communication
- Customer support
Personal Information
- Father's Name: Mr. Jitendra Kumar
- Mother's Name: Mrs. Mamta Choudhary
- Date of Birth: 04/09/95
- Marital Status: Married
Affiliations
- National Level Basketball Player
- Played state Level Snooker tournament
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Technical Support Executive
TELEPERFORMANCE INDIA (ADOBE PROCESS)
10.2022 - 10.2024
Field Assistant
ARJIA BHILWARA
07.2013 - 10.2022
BSC - PCM
Jaipur National University
MBA - Marketing Management
Suresh Gyan Vihar University
Diploma in Agricultural Extension, Services for Input Dealers (DAESI) -
National Institute of Agriculture Education Management (MANAGE)
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