Shivendra Singh
Lucknow
Summary
A hardworking learner who is seeking to find the opportunity to work in a fun and challenging working environment that will encourage him to prove and learn new and necessary skills as well as be motivated by the company to do his best for the sake of helping himself and the company.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Analyst
HCL technologies
Lucknow
08.2023 - Current
- Executes the key ITSM process tasks in adherence to corporate best practices.Good knowledge in incident life cycle from incident identification till incident closure.Prioritizing the incidents based on the impact and urgency closing the no major incident with the agreed SLA's.
- Follow the correct escalation process for the major incidents both functional escalation and hierarchical escalation.Monitoring of Severity 1 and Severity 2 tickets in incident ticketing systems to ensure all tickets are acted upon by various resolver teams.
- Basic and medium complexity fault-related cases diagnose and/or repair by effectively utilising software diagnostics and other network/product utility programs. Working knowledge of relevant technologies e.g. Windows and Linux platforms, voice and data network, LAN/WAN,IT infrastructure etc.
- Took ownership for the coordination, investigation and documentation of customer requests, issues and problems.Co-ordinate and promote effective functioning of problem management activities across all support teams.
- Responsible for prioritisation of incidents are completed in a timely and high-quality manner. Working on remote session for the client Tenet Health USA. Provide the support for software installation, account locked/ Reset/Unlocked. Provide support related to Office 365, Outlook/MS VISIO/MS Teams, VPN configuring new laptop and desktop.
Education
MBA - Business analytics and Marketing
GLA University
Mathura 09.2021 - 06/2023
Batchelor of Technology - Electronics and Communication branch
Babu Banarasi Das National Institute of Technology and Management
Lucknow 08.2016 - 09/2020
XIIth Standard - PCM
City Montessori School, Lucknow
Lucknow 03.2015 - 06.2016
Xth - PCM
City Montessori School, Lucknow
Lucknow , India 05.2013 - 06.2014
Skills
- Python
- Tableau
- Powerbi
Certification
- Python and Data Science, 01/01/19, 03/01/19
- Artificial Intelligence Certified, 01/01/21, 03/01/21
- Machine Learning Certified, 01/01/21, 03/01/21
- Universal Human Values and Professional Ethics, Eight day student workshop on Universal Human Values and Professional Ethics organised by TEQIP - III and conducted by Value Education Cell, AKTU Lucknow.
- Ethics, Culture and Global Perspective, Completed an online course entitled 'Ethics, Culture and Global Perspective' online non-credit by University Illinois at Urban Campaign and offered through Coursera.
Projects
- Data Visualization of Olympics Data using Python and Data Science.
- Infrared Burglar Alarm using Electronics Components.
- Smart Bin using Internet of Things.
Summer Internship
- Bharat Sanchar Nigam Limited-During internship received vast knowledge on optical fibre, networking, cyber security, broadband technology and Mobile communication system , as well as had hands on experience on hardware projects.
- Borosil- Worked on a project titled 'Digital Recruitment and Retention Initiatives' as a summer intern on an assignment basis in Human Resources Division.
Timeline
Analyst
HCL technologies
08.2023 - Current
MBA - Business analytics and Marketing
GLA University
09.2021 - 06/2023
Batchelor of Technology - Electronics and Communication branch
Babu Banarasi Das National Institute of Technology and Management
08.2016 - 09/2020
XIIth Standard - PCM
City Montessori School, Lucknow
03.2015 - 06.2016
Xth - PCM
City Montessori School, Lucknow
05.2013 - 06.2014