Shiv Kamal Pandey

• Handling End to end SRE responsibility for the client BHHC
• Maintaining Several Azure servers and their services, maintenance, website operation for BHHC client, automation troubleshooting of any critical issue within SLO
• Creating RCA for any Severity 1 issue, creating help document under confluence, deployment, change management.
• Required Automation to eliminate toil

Handling responsibility for an SRE

• Handling multiple kind of alert related to different kind of servers and sources
• Handled more 30 sources for alert monitoring like Dynatrace, Zabbix, Log insight, DELL-EMC etc.
• Getting pager duty for any kind of critical issue and responding on time
• Troubleshooting users issue related to any downtime for provided services and production issue
• Handling pager duty for critical issue, Problem management and end to end troubleshooting
• I Maintained filesystem, logging on more than 4000 servers
• Automating manual task using python and shell scripting
• Runbook creation ,modification, creating pager duty configuration for severe one issue

• Handled SRE responsibility for Kafka infrastructure team
• Managed build and deploy for the existing infrastructure for the component like producer, broker, zookeeper, sentinel, MYSQL
• Capacity planning
• Incident management
• Automation

• Part of Site Reliability Engineering & website operations team and doing deployments for all MakeMyTrip LOBs like Flights, Hotels, Payments, Holidays and others including the complex multi-tier backend
• Infrastructure maintenance and critical incident handling for MakeMyTrip and Goibibo along with their various component.
• Python scripting for maintaining existing automation code as well as developing new module and its integration
• Working as Linux admin and DevOps engineer in combine
• Configuration and monitoring of Zabbix alert for more than 3000 production servers
• Creating Grafana dashboard, and monitoring for production environment and related API, servers etc.
• Release management, change management, root cause analysis, problem management, Runbook creation and modification, capacity planning, DR activity and various on demand task.

On Bench [ No project allocated]

• Linux Admin: Redhat OS installation and upgrade (Redhat5-6), LVM management, user management, FTP , SSH , NFS , CRON , Data center management , Apache , configuration management.
• Printer solution and maintaining infrastructure for the same
• New server build and server decommissioning

• Production, stage Environment troubleshooting,
• Task automation
• Server management,
• Tomcat,weblogic ,cacti configuration and monitoring
• J2ee application deployment and bug fix in various test environment
• LVM configuration
• Checking various subsystems(Process, Disk, application)
• Performance Monitoring
• Server Administration - Disk Cleanups, Log Rotation
• Solving Remedy Tickets
• Creating change request and change implementation in production
• Creating implementation plan and verification
• Capacity planning
• Partition and space management file system management
• Incident handling related to environment issue
• Maintaining weblogic server for any failure
• Attending the war room for investigating the root cause of site failure along with several team
• Implemented no’s of automation script for vodafone.co.uk production support stability.
• Maintaining the synchronization between Disaster Recovery (back-up) and Production servers.