SHIV KANT JHA

Project management with various support executives related to project opportunities

• Having close study of project in Jira and MS Excel
• Supporting Onshore/Offshore teams for client delivery by developing action plans to achieve goals
• Co-coordinating with Onshore team for Benchmarking and with other Stakeholders for ongoing and upcoming challenges
• Supporting project management team for various clients
• Supporting clients by providing new ideas for cost optimization
• Trying to upskill other team members by sharing new project learnings and technologies
• Helping clients by providing new tech knowledge and digitalization of work
• Leveraging organization by implementing new market’s trending technologies specially with respect to critically important attributes, functions, or values associated with organization’s products or services
• Engaging with different teams (Stakeholders) for market research for tightly focused subject of benchmarking study by choosing issue critical to organization’s success
• Determine gaps between performance measurements and clients by asking project feedback
• Determine differences in practices that cause gaps
• Developing employee skills and performance through training and coaching
• Providing feedback on employee’s performance, helping to develop employee’s skills where needed, and addressing performance problems.

• Product Owner in Tec-Pac (Technical Packages)
• Hosted Tec-Pac DEV environment for Deployment, Data Base Task and other trouble shooting activities
• Co-coordinated closely with Development Team (DXC Germany) on ongoing demands from Business Unit Germany
• Cascaded client's requirements to responsible team and Stakeholders
• Managed and Co-coordinated TecPac Development Team (DXC Germany and Infosys India) for running and upcoming challenges/Tasks
• Co- coordinated closely with European Data Centre Team for INT and PROD environment
• Transition for 10 days for DIBA (Digitale Betriebsanleitung) Process.

• Supervised within team to ensure BAU up to expected Level
• Provided direction and support to team members for building capacity and better client servicing including guidelines for Business
• EOD checklist completion in system before deadline
• Ensured accuracy, SLA, threshold, and TAT meet in process requirement and commitment
• Defined corrective action plans
• Provided exceptional service standards to clients
• (Received 2 appreciations notes from clients)
• Helped in functional Training as agreed with Management
• One bank commitment (Partnership across department completely involved in doc validation through 4 Eye and 6Eye)
• Supported ISDA team for Chasing for sensitive clients
• Worked as SME for Frankfurt Documentation Team.

• Supervised within the team to ensure BAU up to the expected Level
• Helped in direction and support to team members for building capacity and better client servicing including guidelines for Business
• EOD checklist completion on time
• Ensured the accuracy, SLA, threshold, and TAT meet in the process’s requirement and commitment
• Helped in functional Training as agreed with Management
• Foster Global networking and effectively connect with other businesses within service centre
• Ensured all corrective action plans are adhered; as per CAPA and KOP
• Provided exceptional service standards to clients
• (Received 6 appreciations notes from clients)
• Indulged completely in the Interview and Training
• Preparation of the Release plan as per business requirements.

• Mentor and help to new joiners for the Service Desk
• Process mentoring
• Analysing the training needs (when required)
• Weekly communication with onshore team regarding process
• Translation of documents
• Analyse the team Data.

• Daily German communication with Siemens clients over E-mails and calls for various HI paths 4K Technology related issues
• Over the call handled the escalations related to tickets
• Translation of documents / emails from English to German language and vice-versa
• Provided direction and support to team members for building capacity and better client servicing including providing guidelines for interaction with customers
• Recognized and rewarded high performers and guide the others to reach that level
• Assisted quality team for regular quality audits of calls and mails.

• Interacted with German clients related to process & research work
• Worked as a part of Market Research Process in which research was carried on the products of European market, especially about the products all characteristics like Weight, Content, Special Feature, Price Market Value, status of the Product in Market
• Indulged in specifically of German market & interacted with our German clients via e-mails, chat & calls.