Shivpal Rabde
Desktop Support Engineer
Chhindwara
Summary
Deligent Desktop Support Engineer with 5+ years of experience providing quality and professional installation, configuration and strong troubleshooting background in computers and related peripheral hardware, software and network connectivity.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Desktop Support Engineer-L2
Adani Power Maharashtra Ltd.
Tirora
03.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks..
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed root cause analysis and general troubleshooting.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Desktop Support Engineer L1
IDFC FIRST BANK
Mumbai
12.2020 - 10.2021
- Configuration & deployment of desktop & Laptop according bank Policy.
- Served as primary point of contact for End user support relating hardware/software issue.
- Provide technical support for Audio and Video conferencing devices
- Antivirus Compliance (Mcfee End point security)
- Handling total PAN India support board rooms, conference meeting room
- Managing to schedule & support the VC connection for remotely across the region.
- Maintain day to day operation, support and testing for the external VC
- Vendor Coordination for installation and maintenance.
IT-Officer
Distribution Logistics Infrastructure Pvt. Ltd
Nagpur
08.2015 - 09.2019
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Network Planning / Installing New System, up gradation of Systems
- Managing Scanners, Laser Printer, Dot Matrix Printer, Line Printers, NVR, CCTV Camera, Video Conferencing, EPBX, GPS Devices.
- Training to end users on functions of hardware and usage of new software applications
Education
Bachelor of Engineering - Electronic & Communication
Rajiv GandhiTechnical University
09.2009 - 07.2014
Skills
Desktop Technical Support
Hardware and software installation
Offboarding and onboarding
System upgrades
End User support
Timeline
Desktop Support Engineer-L2
Adani Power Maharashtra Ltd.
03.2021 - Current
Desktop Support Engineer L1
IDFC FIRST BANK
12.2020 - 10.2021
IT-Officer
Distribution Logistics Infrastructure Pvt. Ltd
08.2015 - 09.2019
Bachelor of Engineering - Electronic & Communication
Rajiv GandhiTechnical University
09.2009 - 07.2014