Shivpratap Singh

Cash Application:

• Extraction of Bank statement from Bank portals (E.g.- JP Morgan, HSBC, Credit Suisse)
  ▪ Uploading Bank statement to SAP.
  ▪ Application of credit card, check, wire, ACH, direct debit payments from customers in SAP for UK/ANZ regions from shared services center in India
• Coordinating with stakeholders to bring resolution on pending cases.
• Preparing Manual Invoicing and Statement in SAP & Excel.
  ▪ Preparing monthly/weekly AR Ageing Report.
• Prepare regular reports related to cash application, billing status, and order processing for senior management.
  ▪ Respond on Service Now (SNOW) with request completion details.
• Mailbox management.

Order Entry:

• Manage and oversee the order entry process, ensuring all orders are entered into the system accurately, and in a timely manner.
• Review customer orders for completeness, accuracy, and compliance with company policies before processing.
• Work closely with sales, customer service, and inventory teams to ensure orders are fulfilled and shipped on time.
• Coordinate with logistics and supply chain teams to ensure timely delivery of goods.
• Monitor backorders and ensure customers are notified of any delays or changes to order fulfillment.

Cross-Functional Collaboration:

• Liaise with the finance, sales, and customer service departments to resolve issues related to order entry, billing, and payment application.
• Assist in training and mentoring junior analysts and team members in cash application, order entry, and billing processes.
• Implement process improvements to streamline workflows and enhance efficiency across cash application, billing, and order entry functions.
• Lead or participate in special projects aimed at improving operational performance or system enhancements.

• Extraction of Bank statement from Bank portals (Eg.- JP Morgan, HSBC, Credit Suisse)
• Uploading Bank statement to SAP
• Application of credit card, check, wire, ACH, direct debit payments from customers in SAP for UK/ANZ regions from shared services center in India
• Meeting defined productivity and quality benchmarks
• Ensuring regular communication with Business Unit personnel to ensure issues are resolved in a timely manner
• Coordinating with stakeholders to bring resolution on pending cases
• Mailbox management
• Creation of daily/weekly/monthly reports for management
• Creation of monthly MIS and daily quality check for EU/ANZ regions
• Provide month-end support to ensure smooth month-end ledger closure
• Performing GL clearing and other relevant activities while adhering to KPIs
• Supporting as backup for critical resources in cases of unplanned absence
• Providing guidance to junior team members

• Extraction of Bank statement from Bank portals (Eg.- Bank of America, JP Morgan, HSBC)
• Posting Cash from Bank to Customer account
• Clearing the payment with remittance
• Creating Overpayment on account as per remit
• Clearing Credit notes against Short-paid Invoice (Deduction)
• Preparing Manual Invoicing and Statement in SAP & Excel
• Preparing monthly/weekly AR Ageing Report
• Respond on Service Now (SNOW) with request completion details
• Well versed experience in SAP, Service Now, WORKDAY
• Preparing documentation & team related Monthly, Quarterly updates for Management & giving a seamless experience period over period
• Client Management: Coordinating and managing respective client's deliverables
• Clarifications/feedbacks/modification's during executions

• Done successful onsite transition in Australia, New Zealand & Singapore for a client, for Cash Application domain
• Helped the onshore team extensively in transitioning & worked on determining critical areas & creating plans to negate any issues coming through
• Preparing documentation & team related Monthly, Quarterly updates for Management & giving a seamless experience period over period
• Work profile includes (Cash Application)
• Posting Cash from Bank to Customer account
• Clearing the payment with remittance
• Creating Deduction on account as per remit
• Clearing Credit notes against Short-paid Invoice (Deduction)
• Preparing Manual Invoicing and Statement in SAP & Excel
• Preparing monthly/weekly AR Ageing Report
• Previous work profile includes (Customer Master data CMD)
• Reviews, validates, and executes global customer master data create/change requests in SAP
• Updates Address, Bank details, TAX registration with the help of authorized websites
• Updates Credit limit in SAP after approval from authorized team
• Validate & Update Product material Pricing details in SAP
• Performs various activities related to customer master data management
• Preparing Reports on Daily, Weekly, & Monthly basis