Shivpriya Wadkar
At Post Jamb(bk), Tq. Mukhed, Dist. Nanded
Summary
Customer Relations Manager with expertise in enhancing client satisfaction and retention through tailored investment management and negotiation. Established strong relationships with high-net-worth individuals, implementing strategic risk management solutions to boost client engagement and loyalty. Developed competitive marketing strategies to drive business growth.
Overview
1
1
year of professional experience
Work History
Customer Relations Manager
ICICI BANK
PUNE
05.2022 - 07.2023
- Developed and maintained strong client relationships for improved satisfaction.
- Served high-net-worth individuals by delivering tailored, prioritized services that addressed specific client needs.
- Managed customer inquiries across multiple communication channels, ensuring timely and effective resolutions.
- Established collaborative relationships with prospective clients through bank networking software and referrals.
- Recommended risk management strategies aligned with clients’ personal risk profiles.
- Prepared and presented detailed progress reports on initiatives to management.
- Completed administrative tasks, including record maintenance and policy renewals.
- Developed and executed marketing strategies that improved competitive positioning in the market.
Education
Bachelor of Science -
N.E.S. Science College,
Nanded, Indian10-2020
H S C -
N.E.S. Science College
Nanded, Indian06-2017
S S C -
Blue Bells English Medium High School
Naigaon, Nanded, Indian06-2015
Skills
- Account management and customer engagement
- Retention strategies and loyalty
- Sales projection and analysis
- Customer feedback and relationship building
- Cash transaction processing
- Risk assessment
Personal Information
- Marital Status : Married
- Date of Birth : 09/29/1999
- Gender : Female
- Nationality : Indian
Languages
- English
- Hindi
- Marathi
Disclaimer
I do hereby declare that the statements made in this document are true to the best of my knowledge and belief.
Timeline
Customer Relations Manager
ICICI BANK
05.2022 - 07.2023
Bachelor of Science -
N.E.S. Science College,
H S C -
N.E.S. Science College
S S C -
Blue Bells English Medium High School