SHIVU KUMAR S
Mysore
Summary
Accomplished Senior Process Executive with expertise in HR Operations at Infosys BPM Ltd, excelling in data analysis and stakeholder management. Proven track record in enhancing client satisfaction and achieving compliance through strategic initiatives. Adept at process documentation and maintaining high data accuracy, driving continuous improvement and operational excellence.
Overview
6
6
years of professional experience
Work History
Senior Process Executive (HR Operations)
Infosys BPM Ltd
02.2022 - Current
- Perform end-to-end Background Verification (BGV) for new hires across multiple verification checks
- Validate employment, education, address, identity, and criminal records as per client policy
- Handle high-volume cases while maintaining high data accuracy and confidentiality
- Ensure strict SLA adherence, audit readiness, and compliance with internal controls
- Coordinate with HR stakeholders, vendors, and candidates to resolve discrepancies
- Support continuous improvement initiatives through process documentation
- Developed strategic initiatives to improve client satisfaction and service delivery.
- Analyzed performance metrics to identify areas for process improvement and optimization.
- Organized and facilitated regular meetings with senior management teams.
Process Executive
HDFC Bank Pvt. Ltd
12.2019 - 06.2021
- Generated new credit card business through direct and referral-based customer engagement
- Assessed customer eligibility and ensured complete documentation as per RBI guidelines
- Achieved quarterly sales targets and earned performance incentives
- Strengthened customer relationships through clear product explanation and service support
- Analyzed data patterns to enhance decision-making processes.
- Collaborated with cross-functional teams to align data strategies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Commerce -
Maharaja's College
01.2019
Skills
- HR Operations
- Process documentation
- Attention to detail
- Data analysis
- Background Verification (BGV)
- Shared Services
- SLA Management
- Data Validation & Quality Checks
- Compliance & Audit Support
- Process Documentation
- MS Excel
- MS Word
- PowerPoint
- Stakeholder Management
Languages
- English
- Kannada
Timeline
Senior Process Executive (HR Operations)
Infosys BPM Ltd
02.2022 - Current
Process Executive
HDFC Bank Pvt. Ltd
12.2019 - 06.2021
Bachelor of Commerce -
Maharaja's College