Shiwan Agrawal
Sr. IT Process Analyst | ServiceNow ITBM Product Owner
Bangalore
Summary
Product Owner with overall experience of 12+ years in supporting business solutions. Aiming to utilize my strong analytical ability and prioritization skills in maintaining and managing the product roadmap aligned with organization's strategic priorities to support IT value chain. Enriching experience in data, processes and tools & a good storyteller who makes use of data to convert it into information and brings a story to conclude.
An avid learner, thinker, solutionist at mind with a bachelor's degree in computer science and engineering.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Sr. IT Process Analyst
Shell India Market Pvt. Ltd.
Bangalore
04.2019 - Current
- Understanding user’s requirements, having them discussed with business representatives, defining value statements
- Defining the product roadmap aligned with organization’s strategies
- Keeping product backlog up to date and prioritize as per value statement
- Backlog refinement with DevOps team to make them understand the requirement
- Sprint planning and defining sprint goal
- Change management to make awareness about the changes
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Supporting embedment and adaption with the support of persona network
- Increased customer satisfaction by resolving issues and bringing more automations
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Business Analyst
Shell India Market Pvt. Ltd.
Bangalore
01.2017 - 03.2019
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
- Conducted interviews with key business users to collect information on business processes and user requirements
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
Associate Software Engineer to Team Lead
Accenture Services Pvt. Ltd.
Bangalore
12.2009 - 12.2016
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Exceeded goals through effective task prioritization and great work ethic
- Leading a team of 7 people
- Building an entire workflow to map end to end business flow in HP PPM
- Analyzing stored Procedures, Functions, Packages and Web services to automate the workflow through execution steps
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Bachelor of Engineering - Computer Science
JECRC
Jaipur 08.2005 - 07.2009
Skills
Project & Portfolio Management
Accomplishments
- Awarded with SRA (Special Recognition Award) and VP CIO award 4 times in a row
- Implemented whole end to end Resource Management Proces
- Received ACE award (Twice) for outstanding support lent to the users of the system for the HP PPM projects at Accenture
Certification
Certified Scrum Master
Bike Riding, Music
I love going on bike rides with my group and listening music
Timeline
Sr. IT Process Analyst
Shell India Market Pvt. Ltd.
04.2019 - Current
Certified Scrum Master
07-2018
White Belt Certification (Agile)
10-2017
Business Analyst
Shell India Market Pvt. Ltd.
01.2017 - 03.2019
SQL Expert Certified
02-2013
Associate Software Engineer to Team Lead
Accenture Services Pvt. Ltd.
12.2009 - 12.2016
Bachelor of Engineering - Computer Science
JECRC
08.2005 - 07.2009
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