Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Shiwani Chowdhary

Shiwani Chowdhary

Bengaluru

Summary

A Business Analyst professional with 3.5+ years of experience in dealing with multiple businesses across the E-Com, Fin tech industry. Has experience working on Advanced SQL, Data analysis, ETL Jobs, Automation, Redshift, Big Query. Being a data enthusiast , Seeking a challenging opportunity in a dynamic environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Analyst- Team Lead

Paytm
Bangalore
03.2023 - Current
  • Analyzed key aspects of business to evaluate factors driving results and summarized into Data Insights, Dashboards.
  • Deep dived into the revenue model from the P4M platform and worked on delivering insights towards better retention & acquisition.
  • Monitored traffic across different properties on the merchant app and worked towards improving CTR, Leads.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Business Analyst

Amazon
Bangalore
11.2021 - 03.2023
  • Led the requirements gathering and analysis for multiple feature launches for Amazon pay resulting in improved customer experience
  • Set up WBR, Funnel for cross functional teams (Product, Business, Engineering) to monitor the metrics, customer experience journey, Customer traffic
  • Provided executables with analytics and partnered with stakeholders, cross functional teams which later helped them take business decisions
  • Have developed Dashboards, Datasets from the scratch which helped the team gain instant insights into the P0 metrics
  • Enabled testing to understand the pain points of the customer at the micro level which helped the business take the right steps to improve the customer experience and Journey

Product Consultant

Aptean inc
Bangalore
06.2020 - 11.2021
  • Provided customers with information and support related to products and services
  • Worked with the cross functional teams to help fix the bottlenecks in the product
  • Worked directly with the customers to understand their data requirement and collaborated with them till the end

Technical Support Analyst

Binary Stream Software Solutions
06.2019 - 02.2020

Business Intelligence Intern

Capgemini
Pune
01.2019 - 04.2019

Education

B.tech - Electronics and Communication

CHANDIGARH GROUP OF COLLEGES, Chandigarh
2019

GPA: 8.8

12th -

Nalanda Vidya Niketan, Andhra Pradesh
2015

GPA: 10

Skills

  • Customer Obsession
  • Problem Solving
  • Business Intelligence
  • E- Commerce
  • Fin-tech
  • Advanced SQL (Postgres, MySQL)
  • Big Query
  • ETL
  • QuickSight
  • Microsoft Excel
  • Microsoft CRM
  • Salesforce
  • Payments
  • Supply Chain management System
  • Team leadership and direction

Websites

Certification

Advanced Business Analytics Course (Coursera)

· Data analytics for Business

· Predictive modelling and analytics

· Business Analytics for Decision making

· Communicating Business analytics results

Data Driven and Presentation skills: the PWC approach specialisation (offered by PWC)

Timeline

Business Analyst- Team Lead - Paytm
03.2023 - Current
Business Analyst - Amazon
11.2021 - 03.2023
Product Consultant - Aptean inc
06.2020 - 11.2021
Technical Support Analyst - Binary Stream Software Solutions
06.2019 - 02.2020
Business Intelligence Intern - Capgemini
01.2019 - 04.2019
CHANDIGARH GROUP OF COLLEGES - B.tech, Electronics and Communication
Nalanda Vidya Niketan - 12th,

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Shiwani Chowdhary