Azharudeen s
BBA Business magement
Coimbatore,TN
Summary
Being over 8 year of dedicated professional experience in E- commerce logistics operation.Proven leader in operations management with a track record of enhancing team performance and customer satisfaction at Amazon Transportation Service Private Limited. Skilled in coaching and mentoring, with a knack for stakeholder management and fostering customer obsession. Demonstrated success in improving productivity and implementing strategic project management strategies.
Overview
9
9
years of professional experience
2
2
Certificates
Work History
Channel Team Lead
Amazon Transportation Service Private Limited
08.2021 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Directed and supervised team of UTR and OTR Associates engaged in process delvopement
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Increased customer satisfaction by ensuring timely completion of task and adherence to high-quality standards.
Delivery Station Supervisor
Amazon Transportation Private Limited
09.2018 - 07.2021
- Streamlined scheduling processes for increased staff productivity and reduced labor costs.
- Conducted regular audits of facilities and equipment to maintain operational readiness and compliance with safety standards.
- Managed daily operations for a smooth-running station environment, ensuring timely service to customers.
- Assisted in the recruitment process, selecting qualified candidates who contributed positively to the team dynamic.
Process Associate
Amazon Transportation Service Private Limited
05.2016 - 08.2018
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Delivery Associate
Amazon Transportation Service / Dominos Pizza
09.2015 - 04.2016
- Delivered packages to customer doorsteps and business offices.
Education
Bachelor of Arts - BBA
Bharathiyar University
Coimbatore, India05.2021
Skills
Operations Management
Performance monitoring
Coaching and Mentoring
Stakeholder Management
Customer Obsession
Certification
Go Getter Award Q1 - 2024
Timeline
Go Getter Award Q1 - 2024
01-2024
Channel Team Lead
Amazon Transportation Service Private Limited
08.2021 - Current
Best Supervisor Award Amazon Prime Art (PP)
07-2020
Delivery Station Supervisor
Amazon Transportation Private Limited
09.2018 - 07.2021
Process Associate
Amazon Transportation Service Private Limited
05.2016 - 08.2018
Delivery Associate
Amazon Transportation Service / Dominos Pizza
09.2015 - 04.2016
Bachelor of Arts - BBA
Bharathiyar University
Hobbies
Travel and Exploring new place,Playing Cricket
Hobbies
Travel and Exploring new place,Playing Cricket