BHUSHAN MALI
Badlapur
Summary
Motivated employee who is highly energetic, outgoing and detail oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Quickly learns and masters’ new concepts and skills. Passionate about ensuring customers leave shop with a positive experience. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
12
12
years of professional experience
Work History
Channel team Lead
Amazon Transportation Services Private Limited
Nerul
07.2024 - Current
- Acting as a liaison between the operations team and senior management, providing updates and feedback regularly
- Analyzing data and reports to identify areas for improvement and implementing corrective actions
- Developing and maintaining strong relationships with key stakeholders and clients
- Conducting regular team meetings and training sessions to foster a collaborative work environment
- Monitoring performance metrics and implementing strategies to achieve operational goals
- Overseeing daily operational activities and providing guidance and support to team members
- Coordinating with various departments to streamline processes and improve overall efficiency.
Team Lead
Amazon Transportation Services Private Limited
Nerul
09.2022 - 07.2024
- B2C Follow-ups in addition to Customer Feedbacks and Escalations at Station Level
- Cooperate with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Responsible for achievement of Daily, Weekly & Monthly Targets.
Account Development Executive
Amazon Transportation Services Private Limited
Dombivali
07.2015 - 09.2022
- Expertise in Maintaining business relationship between Stores and Amazon
- On-Boarding new Stores for Required Areas as per Projection
- Resolving concerns and issues faced by stores
- Keep checkout line clean at all times and maintain neat, orderly product displays
- Worked Dedicatedly During Annual Great Indian Festival Peaks from 2015 to 2021 and gained Experience of working best amidst.
CUSTOMER SERVICE REPRESENTATIVE
TATA CAPITAL
THANE
11.2012 - 01.2014
- Offer exceptional customer service to differentiate and promote the company brand
- Cooperate with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Financing consumer loans on consumer durable articles i.e TV, Refrigerator, Washing Machines etc.
Education
MBA - Operations Management
DR. D. Y. Patil University
Navi Mumbai09-2024
B.COM -
Mumbai University
01.2011
H.S.C -
Mumbai University
01.2007
S.S.C -
State Board
01.2005
Skills
- Oral & Written Communication Skill
- Complaint resolution
- Hard-Working
- Performance monitoring
- Employee engagement
- Talent Acquisition
- Operations Management
- Daily operations Oversight
Contactperson
MR. BHUSHAN BARKU MALI
Timeline
Channel team Lead
Amazon Transportation Services Private Limited
07.2024 - Current
Team Lead
Amazon Transportation Services Private Limited
09.2022 - 07.2024
Account Development Executive
Amazon Transportation Services Private Limited
07.2015 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
TATA CAPITAL
11.2012 - 01.2014
MBA - Operations Management
DR. D. Y. Patil University
B.COM -
Mumbai University
H.S.C -
Mumbai University
S.S.C -
State Board
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