SHIWANI KUMARI

• Flipkart Roles and Responsibilities:
• Indulged for Flipkart process and use to solve the complains of the customers related with Flipkart purchase
• Use to help customers in making the returns and exchange of the products.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Generated, compiled and distributed reports of sales leads and up-sell opportunities.
• Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Roles & Responsibilities :

• Assigned verticals for Clothing, Accessories, Footwear
• Conducted research, gathered information from multiple sources and presented results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Created plans and communicated deadlines to ensure projects were completed on time.