Shoaib Khan
Kota
Summary
Professional within sales industry, known for high standards and results-driven approach. Background includes successfully managing customer relationships and achieving sales goals through effective communication and problem-solving. Reliable team collaborator, consistently adaptable to changing needs while maintaining focus on achieving positive outcomes. Expert in persuasive selling and customer service, highly valued for integrity and teamwork.
Overview
10
10
years of professional experience
Work History
Telesales Executive
Motion Education Private Limited
11.2014 - 11.2015
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
Team Supervisor
Motion Education Pvt.Ltd.
11.2015 - 11.2016
- Maintenance of potential leads
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
Assistant Manager
Motion Education Private Limited
11.2016 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Manager Communications
Motion Education Private Limited
11.2018 - 11.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Senior Manager Communications
Motion Education Private Limited
11.2020 - Current
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Evaluated hiring, firing, and promotions requests.
Education
Sec. Exam.(10th) -
Board of Secondary Education, Rajasthan
Kota, IndiaSr. Sec. Exam.(12th) -
Board of Secondary Education, Rajasthan
Kota, IndiaBachelor of Arts -
Mansarovar Global University
Bhopal, IndiaSkills
- Punctuality
- Honesty
- Dedication
- Hard working
- Self motivated
- Patience
- Positive attitude
- Quick learner
- Sales strategies
- Cold calling
Timeline
Senior Manager Communications
Motion Education Private Limited
11.2020 - Current
Manager Communications
Motion Education Private Limited
11.2018 - 11.2020
Assistant Manager
Motion Education Private Limited
11.2016 - 11.2018
Team Supervisor
Motion Education Pvt.Ltd.
11.2015 - 11.2016
Telesales Executive
Motion Education Private Limited
11.2014 - 11.2015
Sec. Exam.(10th) -
Board of Secondary Education, Rajasthan
Sr. Sec. Exam.(12th) -
Board of Secondary Education, Rajasthan
Bachelor of Arts -
Mansarovar Global University
Hobbies and Interests
Traveling
Bike Riding
Disclaimer
I hereby declare the above information is furnished by me is true to the best of my knowledge and information.
Personal Information
- Father's Name: Late Parwez Khan
- Date of Birth: 17-Feb-1995
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Future Ambitions
- I would like to be challenged to be a more effective leader among my coworkers.
- Learning to be an even better multitasker.
- Being better able to balance getting tasks done quickly while making customers know that I can be available to help them.
Hobbies and Interests
Traveling
Bike Riding
Disclaimer
I hereby declare the above information is furnished by me is true to the best of my knowledge and information.
Personal Information
- Father's Name: Late Parwez Khan
- Date of Birth: 17-Feb-1995
- Gender: Male
- Nationality: Indian
- Marital Status: Single
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