Shobha Rani Baben
Software Engineer
Summary
Dynamic Software Support Engineer with over 5 years at Movate, excelling in incident management and application support. Proven track record in resolving critical production issues and enhancing system performance through effective troubleshooting and SQL analysis. Adept at collaborating with cross-functional teams to ensure high availability and compliance with ITIL standards.
Overview
5
5
years of professional experience
Work History
Software Support Engineer
Movate
02.2020 - 03.2025
Experienced Java Support Engineer with 5+ years of expertise in application support, production issue resolution, and system monitoring. Skilled in troubleshooting Java-based applications, performing root cause analysis, and ensuring high availability of critical systems.
- Provided L1/L2 production support for Java-based applications in a 24/7 environment
- Monitored application performance and system health using tools like Splunk.
- Analyzed logs and debugged issues to identify root causes and implement fixes.
- Handled incident and service requests using ticketing tools like Jira, ensuring SLA compliance.
- Collaborated with development and QA teams to resolve defects and deploy fixes.
- Performed SQL queries and database analysis to troubleshoot data-related issues.
- Managed application deployments and verified post-release stability.
- Created and maintained support documentation, SOPs, and knowledge base articles.
- Participated in on-call support and handled high-priority (P1/P2) incidents.
Education
M.Tech - Computer And Information Systems
Federal Institute of Sciece And Technolgy
Ernakulam, India 04.2001 -
B.Tech - Computational Science
Sahrdaya College of Engineering An Technology
Kodakara, India 04.2001 -
12th -
Don Bosco Central School
Irinjalakuda, India 04.2001 -
10th -
Don Bosco Central School
Irinjalakuda, India 04.2001 -
Skills
Application support
CI/CD:Jenkins
Software deployment
ITIL framework
SoftSkills : Technical/Design Documentation, Excel
Artifical Intellgence
Version Control : Git,BitBucket
Operating Systems : Linux, Windows, Enterprise Linux
Language:Java (OOPS), Bash
Databases: Mysql
Tools:BMCremedy, ServiceNow, Jira, Confluence
CloudEnv:Azure,
Incident management
Hobbies
Passionate about dance as a creative outlet, demonstrating discipline, dedication, and strong time management skills alongside professional responsibilities.
Timeline
Software Support Engineer
Movate
02.2020 - 03.2025
M.Tech - Computer And Information Systems
Federal Institute of Sciece And Technolgy
04.2001 -
B.Tech - Computational Science
Sahrdaya College of Engineering An Technology
04.2001 -
12th -
Don Bosco Central School
04.2001 -
10th -
Don Bosco Central School
04.2001 -