Shorya Rastogi
Gurugram
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Program Manager
Great learning
Gurugram
04.2024 - Current
- Focusing on all the aspects from managing attrition, referral, Planning and releasing projects,assessments,etc.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
Senior Executive
Airbnb
Gurugram
06.2023 - 03.2024
- Directed the development of marketing initiatives to expand customer base and increase revenue.
Senior Associate
American Express
Gurugram
08.2021 - 08.2022
- Maintained up-to-date knowledge of industry trends and regulations.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Senior Associate
WNS
05.2019 - 08.2021
- Developed and implemented strategies for increasing customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Business Administration - BBA - Business Administration and Management
Maharaja Agrasen Himalayan Garhwal University
12-2022
PMS Public School -
PMS Public School
Moradabad07-2017
Skills
- Strong analytical & problem-solving skills
- Excellent communication & collaboration
- Customer Service
- Active Listening
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Program Manager
Great learning
04.2024 - Current
Senior Executive
Airbnb
06.2023 - 03.2024
Senior Associate
American Express
08.2021 - 08.2022
Senior Associate
WNS
05.2019 - 08.2021
Bachelor of Business Administration - BBA - Business Administration and Management
Maharaja Agrasen Himalayan Garhwal University
PMS Public School -
PMS Public School
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