Shouvik Kapat
Kolkata
Summary
Cloud & Infrastructure Specialist with 14+ years of experience architecting and managing enterprise-grade systems across Linux, VMware, and Azure environments. Proven success in OSS/ENM deployment, server virtualization, and automation-led efficiency. Adept at leading multi-site IT teams, optimizing uptime to 99.9%, and implementing scalable cloud solutions for telecom and enterprise clients. Skilled in hardware deployment including C7000 Chassis, HP Synergy, HP rack servers , DELL PowerEdge . Adept at project management within the ITIL framework. Career goal: to leverage technical proficiency to drive innovative solutions in complex IT environments.
Overview
15
15
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Project Lead
L&T Technology Services (LTTS)
02.2023 - 07.2025
- - Executed installation and upgrades of Nokia OSS Netact versions 20, 22, and 23 on bare metal servers, VMware, and OpenStack cloud environments, ensuring seamless system performance and scalability.
- - Administered, configured, and troubleshot Linux-based systems with hands-on expertise, enhancing system reliability and uptime.
- - Utilized Ansible playbooks to automate configuration management and deployment processes, reducing manual intervention by 25%.
- - Configured and onboarded new network devices into OpenNMS, including MIB loading, to ensure accurate data acquisition and correlation for proactive network monitoring.
- - Established automated alerts and notifications within OpenNMS, improving network issue detection and reducing response times by 30%.
- - Installed, configured, and maintained the OpenNMS platform to provide comprehensive network monitoring across a multi-site enterprise infrastructure.
- - Escalated unresolved or critical issues to Level 3 support teams with detailed root cause analysis and thorough troubleshooting documentation, enhancing problem resolution efficiency.
- - Managed virtual machines, resource pools, and templates with proficiency to optimize virtualization environment performance.
- - Leveraged advanced VMware features such as vMotion, Storage vMotion, Fault Tolerance, and High Availability to ensure continuous service availability.
- - Assisted in generating reports and dashboards using SAP Business Objects (SAP BO), delivering actionable insights to management and operations teams.
- - Familiar with Kubernetes architecture, including pod deployment, service management, and namespace configuration, supporting container orchestration and management.
- - Possess working knowledge of Windows Hyper-V for virtualization and server management tasks.
- Led cross-functional teams to deliver project milestones on time and within budget.
- Developed and implemented project management methodologies to enhance efficiency.
- Streamlined communication processes between stakeholders to improve project visibility.
- Mentored junior project managers, fostering professional development and skill enhancement.
Team Leader - IT
Infinite Computer Ltd
07.2021 - 02.2023
- Planning and implementing backup solution using Dell Avamar;
- Being the first level of contact for clients Installation, Configuration, Administration and Upgrade of Redhat Linux 5.x, 6.x Operating system .
- Maintaining and supporting VmWare Esxi and Virtual machines
- Experience in Setting up and configuring Install Server, Configuration Server and Boot Server for Kick start process & performed Kick start to install OS on Several workstations
- Managing onsite/of site installation of HP C7000 Performing Server backup and node backup using Avamar Controlling Client AT cases with Client Leading integration of applications and services with network management tools Working as cloud administrator on Microsoft Azure environments and configuring virtual machines
Senior Solution Integrator
Ericsson Global Services
05.2016 - 07.2021
- Worked in OSS-RC and Configuration tool ANSIBLE Active Member in the team for the upgradation of ENIQ Blade and SPARC Tested of pre-cutover, pre & post upgrade of OSS servers and post-maiden installation of OSS servers Integrated MGV Nodes on various sites for AT&T M Configuring distributed file systems and administering NFS server and NFS clients and editing auto-mounting mapping as per system/user requirements Creating, troubleshooting and mounting NFS File systems on different OS platforms Configured various services, devices as well as applications of UNIX servers and worked with the application team to customize the environment
Process Lead - Project
Tata Consultancy Services (TCS)
08.2015 - 05.2016
- Assisted in FNL(Fixed National Launch) and ensured efficiency Provided support to AS and AP customer and maintained client satisfaction Spearheaded new activation and provided support to existing customer Proficient in various tool like Sibel, HPSM, NETCRACKER and so on
Integration Engineer
Reliance jio
11.2014 - 08.2015
- Provided support to team whenever required; Troubleshooting the various issues and resolving them Contributed valuable support to Samsung EnodB Integration Worked with Various teams like cisco, Samsung
OSS Engineer
Nokia Solutions Networks
09.2012 - 05.2014
- Spearheaded regular health checkup of OSS Servers (Linux & Windows based and Oracle server) Maintained User Management and file permission in Red Hat Linux servers Managed Net Act and MR users in OSS, including user creation, granting permissions Created and managed Domain users in Citrix windows 2008 servers Installed various application software in citrix or GUIS (Windows 2008) servers Fetched PM Reports and scheduled in QSS and also resolved the issues Used HP -ILO for remotely manages of OSS servers and their H/w Logs Scheduled jobs through Crontab and its administration in OSS Servers
Network Engineer
Icomm Tele
01.2012 - 08.2012
GET
Dimension Data
08.2010 - 12.2011
Education
B.Tech/B.E. -
06-2009
Skills
Project / Program Management
undefinedCertification
CCNA Routing & Switching V3
Timeline
Project Lead - L&T Technology Services (LTTS)
02.2023 - 07.2025
Team Leader - IT - Infinite Computer Ltd
07.2021 - 02.2023
Senior Solution Integrator - Ericsson Global Services
05.2016 - 07.2021
Process Lead - Project - Tata Consultancy Services (TCS)
08.2015 - 05.2016
Integration Engineer - Reliance jio
11.2014 - 08.2015
OSS Engineer - Nokia Solutions Networks
09.2012 - 05.2014
Network Engineer - Icomm Tele
01.2012 - 08.2012
GET - Dimension Data
08.2010 - 12.2011
West Bengal University of Technology (WBUT) - B.Tech/B.E.,