Deepak Grover PMP
Project Management | Service Delivery Management
Noida,UP
Summary
Exceptional Project Manager successful at delivering projects requiring fast-paced execution with proven success in ICT industries. Offers strong analytical, planning and organizational skills to manage competing demands.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Project Delivery Lead
Ericsson India Global Services Pvt Ltd
Noida, Uttar Pradesh
10.2014 - Current
- Delivered projects across globe (South East Asia & Oceania, Africa, Middle East, Latin America) with team of 60+ Service Professionals (diverse job stages & geographies) maintaining CSAT score of 5/5 with a revenue of ~30 MSEK each.
- Responsible for facilitating Scrum team and accountable for removing impediments of the team to achieve sprint goals/deliverables.
- Helping teams to be self-managed, fostering collaboration across teams and keep them focused on tasks at hand.
- Managing internal and external communication to stakeholders.
- Working with stakeholders to create and maintain different metrics/dashboards.
- Proficient in E2E project Solutioning, entailing planning, resource, utilization, Requirements analysis, Risk management, Conflict Management.
- Hands on experience in capacity, resource planning & effort estimations.
- Services Sales support for Market Area Oceania & India for all T&M and Fixed cost deliveries.
Sr Subject Matter Expert
AMDOCS development Centre Pvt ltd
Gurgaon, Haryana
06.2013 - 09.2014
- Testing & recommendations to improve COPS (multi vendor multi technology reporting & GIS tool).
- Tuning & optimization ( Ericsson System) & Initial Tuning ( Nokia System) for a South American Operator.
Network Engineer - Experienced
Ericsson India Global Services Pvt Ltd
Bangalore, Karnataka
09.2011 - 06.2013
- Established remote service delivery team of 15+ engineers & lead projects for new telecom rollout & network modernization.
- Performed feature testing & presented new features to end customer, supporting technical issues & clarification.
- Delivered 3G Optimization projects in Asia/Africa (Onsite & remote).
Senior Consultant
Alcatel Lucent Global, GNEIC
Bangalore, Karnataka
07.2011 - 09.2011
- Post launch support for AT&T & handled WCDMA KPI monitoring for Multi carrier network.
- Performed KPI monitoring for newly launched clusters/carriers and improving agreed CS/PS KPI’ s (12 ).
Senior Consultant
LM Ericsson Nigeria
Lagos, Lagos - Nigeria
09.2010 - 03.2011
- Performed 3G/2G benchmarking & handled customer complaints for Bharti network in Lagos & supported Bharti brand launch in Nigeria (formerly Zain).
RF Engineer
MobilecommTechnologies Pvt Ltd
Gurgaon, Haryana
09.2008 - 08.2010
- Lead Tata DoCoMo 2G launch & managed team of 25 Optimization & Drive Test Engineers & secured customer acceptance of ~3K 2G Sites.
- Performed RF Design, Tuning & optimization of 2G N/W.
- Guided optimization team, drive test engineers in navigating complex technical questions arising in course of regular operations.
RF Engineer
BhartiMaxtel Pvt Ltd
Indore, Madhya Pradesh
11.2007 - 07.2008
- Performed Drive test & Optimization for Product Swap (Vodafone - Motorola to Ericsson in Punjab) & to improve network coverage / quality for Bharti Airtel (M.P & C.G) Network.
- Performed RF Site Selection Survey’s for AIRCEL 2G rollout in KERALA.
Education
PGP -BABI - Business Analytics & Business Intelligence
Great Lakes | University of Texas At Austin
Chennai | U.S 01.2019 - 01.2020
B. Tech - Electronics Engg
Haryana Engineering College – Kurukshetra University
Jagadhri 09.2003 - 07.2007
Skills
Project / Program Management
Service Delivery Management
RFP/ RFQ, Pre-Sales
Operations / Stakeholder Management
Coaching & Mentoring
Agile / Waterfall / Scrum
Strategic Planning
Account Management
Jira / Microsoft Project
Microsoft Office
Tableau
Accomplishments
- PMI – Project management professional Certified (PMP Number: 3120877).
- Leaders core curriculum (LCC) programme in 2019.
- Worked on a POC with Ericsson R&D team for a ML based solution – RAN KPI Prediction (Predicting Worst cells for 1-2 hours in advance).
- Awarded Rockstar (Power Award) in Q4, 2021.
- Awarded Rockstar (Power Award) in Q2, 2020.
- Awarded Key Contributor (KC) Award in Year 2017.
- Awarded Rockstar (Ace Award) in Q2, 2016.
- Awarded Star of the month (Mar-16).
- Awarded Rockstar (Ace Award) in Q4, 2014
- Awarded Rockstar (Ace Award) in Q4, 2011.
- Ericsson GIAP Certified (Senior & Experienced).
- Ericsson Certified Professional- Radio Network Optimization.
- Ericsson Certified Associate- Radio Network Optimization, Radio Network Design & Radio Access Network.
Timeline
PGP -BABI - Business Analytics & Business Intelligence
Great Lakes | University of Texas At Austin
01.2019 - 01.2020
Project Delivery Lead
Ericsson India Global Services Pvt Ltd
10.2014 - Current
Sr Subject Matter Expert
AMDOCS development Centre Pvt ltd
06.2013 - 09.2014
Network Engineer - Experienced
Ericsson India Global Services Pvt Ltd
09.2011 - 06.2013
Senior Consultant
Alcatel Lucent Global, GNEIC
07.2011 - 09.2011
Senior Consultant
LM Ericsson Nigeria
09.2010 - 03.2011
RF Engineer
MobilecommTechnologies Pvt Ltd
09.2008 - 08.2010
RF Engineer
BhartiMaxtel Pvt Ltd
11.2007 - 07.2008
B. Tech - Electronics Engg
Haryana Engineering College – Kurukshetra University
09.2003 - 07.2007