Ananda Chakraborty
Customer Care Executives
Kolkata
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Customer Care Executives
Teleperformance
2023.05 - 2024.03
- Process Name - Amazon
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated interactions between associates and customers to assess personnel performance.
Customer Care Executives
Connqt
2022.07 - 2023.03
- Process Name -Flipkart
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Care Executives
Teleperformance
2015.10 - 2018.10
- Process -Dubai Telecom
- Coordinated timely responses to online customer communication and researched complex issues.
- Skilled at working independently and collaboratively in a team environment.
Customer Care Executive
Concentrix
2014.01 - 2015.10
- Process - Dubai Telecom
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Supported the development of departmental policies, drawing on extensive experience in providing exceptional customer service.
Education
B.COM - Accounting
UNIVERSITY OF CALCUTTA
Kolkata, India 2001.04 - 2012.04
Skills
Customer service
Managing Operations and Efficiency
CRM software proficiency
Organizational Skills
Performance Tracking and Evaluation
Interpersonal Communication
Call Center Operations
Additional Information
True, True, True, Watching movies, Playing Football, Cooking
Personal Information
Maritial Status - Single
Certification
MS Office Basic Course
Timeline
Customer Care Executives
Teleperformance
2023.05 - 2024.03
Customer Care Executives
Connqt
2022.07 - 2023.03
Customer Care Executives
Teleperformance
2015.10 - 2018.10
Customer Care Executive
Concentrix
2014.01 - 2015.10
B.COM - Accounting
UNIVERSITY OF CALCUTTA
2001.04 - 2012.04