Shrabani Bandyopadhyay
Konnagar
Summary
With overall 10 years of experience and specialism in HR practices, Leave and general business administration and employee My expertise inlcude Project Management,Risk Identification,Compliance Regulation and Vendor management . Known for my detailed oriented approach and strong business acumen i thrive under pressure and adapt quickly to changes. I am adept at working both independently and in Team settings ensuring seamless HR Operations and Strategic Support
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
DLS Case Manager
Amazon.Com, Inc.
09.2022 - Current
- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
- Provided case management for all types of leave and disability ie: Terminal illnesses, catastrophic, mental health. As well as assisting with cases of fellow Corporate employees and upper level management ie: L5-L8.
- Serve as a point of contact for assigned employees (150-200 employee cases; often more) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans.
- Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
- Critically assess and adjust the case management plan to an employee’s changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in writing
- Ensure compliance with standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Transition employees to the Long Term Disability and Social Security aspects of disability if necessary
Shared Administrative Assistant
Deloitte Support Services Pvt.LTD
06.2018 - 09.2022
- Monitor and manage the Client relationship and satisfaction at headquarters level
- Client Management (creation,Modify,Close)
- Engagement Support (Create,Modify,Closure)
- Vendor Management
- Reporting and Billing Analysis for Engagements
- Time & Expense Management For Managers and above
- Stakeholder Management
- Invoice and Billing Assistance
- Granting and Removing Access
- Journal Entry
- Reporting and Billing Analysis
- Exclusively worked on Forecasting Projects
Senior Customer Service Representative
Synchrony
10.2016 - 06.2018
- Managed incoming telephone calls from potential or existing customers
- Processing new credit card applications or assistance with the existing
- Billing Assistance for all credit card provided/financed by Synchrony
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Adhered to requirements to safeguard Customers confidentiality.
- Resolving any disputes raise by accounts holders
- Assistance with analyzing credit history to Credit Bureaus
Unisys Corporation
Senior Service Support Representative
11.2015 - 10.2016
- Managed customer complaints and rectified issues to complete satisfaction.
- Assistance to clients and escalate if needed
- Incident / Request management at L1 Level and routing to L2 if needed
- Helpdesk and IT support
Service Support Representative
Onprocess Technology
10.2014 - 10.2015
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing their Internet, phone or customised and Onsite technicians (labor) needed for their Internet and Data Plan services
- Creation or Modification of the Billing and Paid services
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
Master of Business Administration - Bachelor of Commerce
Andhra University
VishakapatnamMBA - MBA
Advanced General Management Program
Institute Of Management Technology Ghaziabad 03.2024 - 03.2025
MBA - Operations & Supply Chain Specialization
Liverpool Business School.LJMU
Liverpool , UK 04.2025 - Current
Skills
- Critical Thinking , Decision Making , problem solving
- Experience with global service delivery
- Point of contact for an employee throughout an entire leave of absence or disability event
- Exceptional customer service and communication skills, both verbal and in writing
- Overall Experience of providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters or client vendor Management, Stakeholder Management , Time and Expense Management, Reports
- Experience working with confidential information
Cooking, Dancing, creating DIY crafts
Engaging in activities like cooking, dancing, and creating DIY crafts,Travelling, Playing Badminton, Basket Ball
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Work Preference
Work Type
Full TimeWork Location
On-SiteSoftware
Tableau
Certification
Advanced General Management Program
Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Timeline
MBA - Operations & Supply Chain Specialization
Liverpool Business School.LJMU
04.2025 - Current
MBA - MBA
Advanced General Management Program
03.2024 - 03.2025
DLS Case Manager
Amazon.Com, Inc.
09.2022 - Current
Shared Administrative Assistant
Deloitte Support Services Pvt.LTD
06.2018 - 09.2022
Senior Customer Service Representative
Synchrony
10.2016 - 06.2018
Unisys Corporation
Senior Service Support Representative
11.2015 - 10.2016
Service Support Representative
Onprocess Technology
10.2014 - 10.2015
Master of Business Administration - Bachelor of Commerce
Andhra University
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