SHRADDHA BHOJANI
Bussniess Manager
MUMBAI,MAHARASHTRA
Summary
*Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
*Knowledgeable Bussiness Manager with over 8 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
*Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
* Hardworking and reliable manager with strong ability in sales. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
BUSSINESS MANAGER(PERSONAL LOAN SPECIALIST)
PRO FINCARE PVT LTD
MUMBAI , MAHARASHTRA
10.2017 - Current
- Interpreted trends and other sales analysis data to assist senior management.
- Developed marketing plans for new products or services offered by the company.
- Designed strategies for improving the quality of services provided by the organization.
- Facilitated communication between different teams within the organization through regular meetings.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Determined customer needs and calculated payment options based on consultative sales process.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Synthesized customer and market information into summaries to build strategies for segments.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Prepared monthly financial statements for review by executive leadership team.
- Drove high performance by developing team members.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Communicated client priorities, delivering presence and business objectives.
Telesales Representative
BRIGHT CAREER
MUMBAI
06.2013 - 09.2017
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Handled inbound telephone calls from interested customers.
- Contacted private individuals or businesses by telephone to solicit sales.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Developed new leads each day at or above quotas.
- Ensured that all customer information is kept confidential according to company standards.
- Identified potential customers through lead generation campaigns such as cold calling and emailing prospects.
- Created reports on daily, weekly, monthly sales results for management review.
- Attended weekly team meetings to discuss performance metrics and strategies for achieving goals.
- Generated new sales opportunities by upselling and cross selling additional products and services.
- Made 300 calls per day.
- Monitored customer satisfaction levels by conducting surveys and gathering feedback from customers.
- Provided customer service support to resolve any issues or complaints in a timely manner.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
Education
Bachelor of Commerce - Accounting And Finance
M J PANCHOLIA COLLEGE
MUMBAI06.2014
Skills
- Strategic Planning
- Customer Retention
- Budget Administration
- Staff Training
- Documentation and Reporting
- Client Relationship Management
Languages
English
First Language
Hindi
Advanced
C1
Gujarati
Proficient
C2
Marathi
Upper Intermediate
B2
Timeline
BUSSINESS MANAGER(PERSONAL LOAN SPECIALIST)
PRO FINCARE PVT LTD
10.2017 - Current
Telesales Representative
BRIGHT CAREER
06.2013 - 09.2017
Bachelor of Commerce - Accounting And Finance
M J PANCHOLIA COLLEGE
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