SHRADDHA DAS
Account And Delivery Manager
Bangalore
Summary
Strategic and results-driven Associate Director with over 14 years of experience in account management, client delivery, and team leadership within the consulting domain. Proven success in driving digital transformation, managing multi-million dollar client relationships, and leading cross-functional teams to deliver high-impact solutions. Adept in stakeholder management, P&L ownership, and aligning delivery with business objectives.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Associate Director
Price Waterhouse Coopers
01.2021 - Current
- Led teams of up to 100 personnel, supervising daily performance as well as training and improvement plans.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Project Manager, Data Analytics
Larsen & Toubro Technology & Services
01.2019 - 12.2020
- Directed teams in project management at Larsen & Toubro Technology Services Limited, Bangalore.
- Facilitated collaboration among global teams as scrum master at Rolls Royce Data Labs.
- Led ABB project management, overseeing two teams.
Project Lead Consultant
CAPGEMINI
10.2018 - 07.2019
- Streamlined Data Analytics Development Team processes through customized Scrum Kanban methodologies.
- Coordinated operations across five geographically dispersed scrum-Kanban teams.
- Contributed to fostering Agile culture through presentations and Lean Coffee meetings.
- Engaged in backlog discussions and contributed to story point estimation.
- Led scrum team through two successful releases utilizing Talend and Azure platform.
Remedy Data Analyst Cum Scrum Master
ExxonMobil Corporation
04.2017 - 09.2018
- Implemented agile principles using TFS platform and SCRUM ceremonies.
- Achieved lowest MTTR in team, leading to conversion from Contractor to Permanent ScrumMaster.
- Maintained and troubleshot incidents in ITSM modules such as Incident, WorkOrder, SRM, and CMDB.
- Ensured timely resolution of production issues by maintaining SLA commitments and prioritizing appropriately.
- Exhibited comprehensive knowledge of ITIL methodologies.
- Achieved a reduction in queue levels from about 200 to 70 by applying strong analytical skills over 45 days.
- Leveraged BMC Remedy and Service Desk platforms to enhance service delivery processes.
- Implemented ISO standards and ITIL V3 best practices.
PROCESS CONSULTANT
JDA SW
04.2014 - 10.2016
- Recommended new methods to improve internal controls and operating efficiency.
- Explained risk and compliance concepts to managers and executives.
- Developed an auditing program to address risks and evaluate regulatory requirements.
Process Consultant
AVAYA INDIA PVT LTD
09.2011 - 09.2012
- Contributed to the transition project of AOS Managed Services Platform utilizing training resources on BMC ITSM toolset.
- Used BMC SRM module to create SRM Templates & Incident templates to support processes.
- Captured follow-ups to support post-implementation review activities.
- Managed creation of Functionality Test Plans for testing team.
- Formulated new processes by identifying gaps in current and organized training to get the teams on-board with new processes.
- Engaged senior management of various groups to determine status of the process development and drive the project meetings.
- Identify gaps in the current state of project and work to eliminate the same using ITIL principles.
Data Analyst
Accenture
11.2008 - 05.2011
- Assigned daily tasks to employees and monitored activity and task completion.
- Diagnose, troubleshoot and route problems with outages for ITSM applications.
- Logged and prioritized all Requests for Change (RFCs) with all required information to an appropriate standard and presented the daily and weekend FSCs (Forward Schedule of Changes).
- Handling Remedy 6.3 and 7.5 administrative issues on configuration of ITSM applications.
- Monitoring HP OpenView servers and their performance.
- Part of Problem Management and Change Management Team for creating Problem Tickets and Change requests.
- Hands on Experience in SLAs tracking and Configuring SLM as per the requirement.
- Actively participated in SOX audit for client side. Analyzing CSAT surveys and working on betterment of the process.
Education
B.Tech - Computer Science & Engineering
01.2003 - 04.2007
PGDM Certificate - Data Strategy With Marketing Analytics
08.2024
Skills
Project management
Data analytics
Agile methodologies
Scrum practices
Stakeholder communication
Team leadership
Service delivery
Data quality management
ETL processes
Optimization techniques
Predictive analytics
Client relations
Strategic planning
Certification
PSM 1 Certified, 01/01/19
Accomplishments
- Awarded with Gold Award for contribution towards Rolls-Royce Project team for successfully developing an application.
- Awarded 3 times consecutively with rewards and recognition in ExxonMobil to deliver high performance in quarter.
- As Team lead, was responsible to track the requests and understand the trends to report out to Accenture management on quarterly basis.
- Presented KPI reports as ScrumMaster / SPOC on half yearly basis to ExxonMobil Leadership team during visits (Onsite & offsite).
Personal Information
- Date of Birth: 03/31/86
- Marital Status: Single mother with a Kid
Timeline
Associate Director - Price Waterhouse Coopers
01.2021 - Current
Project Manager, Data Analytics - Larsen & Toubro Technology & Services
01.2019 - 12.2020
Project Lead Consultant - CAPGEMINI
10.2018 - 07.2019
Remedy Data Analyst Cum Scrum Master - ExxonMobil Corporation
04.2017 - 09.2018
PROCESS CONSULTANT - JDA SW
04.2014 - 10.2016
Process Consultant - AVAYA INDIA PVT LTD
09.2011 - 09.2012
Data Analyst - Accenture
11.2008 - 05.2011
BPUT - B.Tech, Computer Science & Engineering
01.2003 - 04.2007
IIM - PGDM Certificate , Data Strategy With Marketing Analytics