SHRADDHA DAS
Account And Delivery Manager
Bangalore
Summary
Strategic and results-driven Associate Director with over 14 years of experience in account management, client delivery, and team leadership within the consulting domain. Proven success in driving digital transformation, managing multi-million dollar client relationships, and leading cross-functional teams to deliver high-impact solutions. Adept in stakeholder management, P&L ownership, and aligning delivery with business objectives.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Associate Director
Price Waterhouse Coopers
01.2021 - Current
- Led teams of up to 100 personnel, supervising daily performance as well as training and improvement plans.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Project Manager, Data Analytics
Larsen & Toubro Technology & Services
01.2019 - 12.2020
- Directed teams in project management at Larsen & Toubro Technology Services Limited, Bangalore.
- Facilitated collaboration among global teams as scrum master at Rolls Royce Data Labs.
- Led ABB project management, overseeing two teams.
Project Lead Consultant
CAPGEMINI
10.2018 - 07.2019
- Streamlined Data Analytics Development Team processes through customized Scrum Kanban methodologies.
- Coordinated operations across five geographically dispersed scrum-Kanban teams.
- Contributed to fostering Agile culture through presentations and Lean Coffee meetings.
- Engaged in backlog discussions and contributed to story point estimation.
- Led scrum team through two successful releases utilizing Talend and Azure platform.
Remedy Data Analyst Cum Scrum Master
ExxonMobil Corporation
04.2017 - 09.2018
- Implemented agile principles using TFS platform and SCRUM ceremonies.
- Achieved lowest MTTR in team, leading to conversion from Contractor to Permanent ScrumMaster.
- Maintained and troubleshot incidents in ITSM modules such as Incident, WorkOrder, SRM, and CMDB.
- Ensured timely resolution of production issues by maintaining SLA commitments and prioritizing appropriately.
- Exhibited comprehensive knowledge of ITIL methodologies.
- Achieved a reduction in queue levels from about 200 to 70 by applying strong analytical skills over 45 days.
- Leveraged BMC Remedy and Service Desk platforms to enhance service delivery processes.
- Implemented ISO standards and ITIL V3 best practices.
PROCESS CONSULTANT
JDA SW
04.2014 - 10.2016
- Recommended new methods to improve internal controls and operating efficiency.
- Explained risk and compliance concepts to managers and executives.
- Developed an auditing program to address risks and evaluate regulatory requirements.
Process Consultant
AVAYA INDIA PVT LTD
09.2011 - 09.2012
- Contributed to the transition project of AOS Managed Services Platform utilizing training resources on BMC ITSM toolset.
- Used BMC SRM module to create SRM Templates & Incident templates to support processes.
- Captured follow-ups to support post-implementation review activities.
- Managed creation of Functionality Test Plans for testing team.
- Formulated new processes by identifying gaps in current and organized training to get the teams on-board with new processes.
- Engaged senior management of various groups to determine status of the process development and drive the project meetings.
- Identify gaps in the current state of project and work to eliminate the same using ITIL principles.
Data Analyst
Accenture
11.2008 - 05.2011
- Assigned daily tasks to employees and monitored activity and task completion.
- Diagnose, troubleshoot and route problems with outages for ITSM applications.
- Logged and prioritized all Requests for Change (RFCs) with all required information to an appropriate standard and presented the daily and weekend FSCs (Forward Schedule of Changes).
- Handling Remedy 6.3 and 7.5 administrative issues on configuration of ITSM applications.
- Monitoring HP OpenView servers and their performance.
- Part of Problem Management and Change Management Team for creating Problem Tickets and Change requests.
- Hands on Experience in SLAs tracking and Configuring SLM as per the requirement.
- Actively participated in SOX audit for client side. Analyzing CSAT surveys and working on betterment of the process.
Education
B.Tech - Computer Science & Engineering
01.2003 - 04.2007
PGDM Certificate - Data Strategy With Marketing Analytics
08.2024
Skills
Project management
Certification
PSM 1 Certified, 01/01/19
Accomplishments
- Awarded with Gold Award for contribution towards Rolls-Royce Project team for successfully developing an application.
- Awarded 3 times consecutively with rewards and recognition in ExxonMobil to deliver high performance in quarter.
- As Team lead, was responsible to track the requests and understand the trends to report out to Accenture management on quarterly basis.
- Presented KPI reports as ScrumMaster / SPOC on half yearly basis to ExxonMobil Leadership team during visits (Onsite & offsite).
Personal Information
- Date of Birth: 03/31/86
- Marital Status: Single mother with a Kid
Timeline
Associate Director - Price Waterhouse Coopers
01.2021 - Current
Project Manager, Data Analytics - Larsen & Toubro Technology & Services
01.2019 - 12.2020
Project Lead Consultant - CAPGEMINI
10.2018 - 07.2019
Remedy Data Analyst Cum Scrum Master - ExxonMobil Corporation
04.2017 - 09.2018
PROCESS CONSULTANT - JDA SW
04.2014 - 10.2016
Process Consultant - AVAYA INDIA PVT LTD
09.2011 - 09.2012
Data Analyst - Accenture
11.2008 - 05.2011
BPUT - B.Tech, Computer Science & Engineering
01.2003 - 04.2007
IIM - PGDM Certificate , Data Strategy With Marketing Analytics
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