Shraddha Gangasagar

As a Associate Computer Operations I have 2.10 years of experience in mainframe batch and console operations with excellent communication skills, and ability to solve the issues and collaborate with other team members to meet the project needs.

Worked In Projects:

1. Citizens Bank Batch Operations and Console Monitoring

· Batch & Scheduling Tool: CA7

· Output Tool: SAR

· Ticketing Tool: Service now

2. UNFI Mainframe Operation and Console Monitoring

· Batch & Scheduling Tool: CA7

· Output Tool: SAR

Ticketing Tool: Everbridge, Service now & Cherwell

• Handling Failures.
• Monitoring multiple batches based on business activities.
• Tracking the batch jobs and verifying them whether they were running properly or not.
• Scheduling an application or a job for a user which they request us to run on immediate need.
• Checking special resource and online for a batch.
• Canceling a job if it is not in an active state or consuming more CPU with the confirmation of user.
• Scheduling the job/application with predecessor/successor, time dependency and with some changes in job as per user requirement.
• Generating monthly SLA report.
• Works with scheduling and application teams for permanent solution for frequent failures.
• Having Knowledge of Cherwell and Everbridge.
• Ability to train/transfer knowledge with team member as well as end user.
• Holding and releasing jobs from input queue.