Shraddha Kotak
New Panvel
Summary
Dynamic professional with 9 years of diverse experience across business analysis, data analytics, and project management. Expertise in transforming complex business requirements into actionable insights, leveraging tools such as SQL, Power BI, Tableau, and MicroStrategy. Proven ability to drive process optimization, collaborate effectively with stakeholders, and deliver high-impact solutions. Adept in both Agile and Waterfall methodologies, with a strong focus on UAT support, change management, and resolving business challenges with innovative solutions. A strategic thinker with a track record of delivering results in fast-paced environments
Overview
9
9
years of professional experience
Work History
Business Analyst
Cotiviti.Inc.
03.2019 - Current
- Data Analysis & Reporting: Analyze datasets to provide insights for decision-making and create reports/dashboards using Excel, SQL, and Tableau
- Database Management: Ensure data integrity and accessibility; perform data cleansing and transformation for reporting and analytics
- Jira Story Management: Collaborate with teams to define, prioritize, and track user stories and epics in Jira for software development
- Requirements Gathering & Documentation: Lead sessions to gather business requirements and create functional specs, process flows, and documentation
- Process Improvement & Optimization: Identify and implement process improvements to enhance efficiency and reduce costs; track and adjust as needed
- Project Management & Support: Assist project managers with planning, execution, and monitoring of projects; support risk management and issue resolution
- Presentation & Communication: Prepare and present executive-level reports and dashboards; effectively communicate technical concepts to non-technical stakeholders
- SQL Query Management: Proficient in writing and optimizing complex SQL queries to extract, manipulate, and analyze data from relational databases, ensuring accurate and efficient data retrieval for report generation.
- Report Development with BI Tools: Skilled in using Power BI, Tableau, and MicroStrategy to design, develop, and deliver interactive data reports and dashboards to stakeholders, ensuring insights are actionable and accessible.
- Collaboration with Development Teams: Worked closely with developers to assist in testing reports and data-related functionalities during the User Acceptance Testing (UAT) phase and supported production server deployments to ensure seamless delivery.
- Data Validation & Troubleshooting: Assisted in data validation processes, ensuring the integrity and accuracy of reports, and provided troubleshooting support to resolve discrepancies in UAT and production environments.
- Stakeholder Communication: Communicated effectively with stakeholders to gather requirements, explain report findings, and provide training on report usage, ensuring alignment with business objectives and decision-making needs.
Technical support associate
Diebold Nixdorf.
10.2017 - 12.2018
- Working on ATM we Take Remote access on ATM and Resolve the fault to bring ATM back in Service
- Assisting the Customer in resolving the issues and creating the tickets through Emails and Inbound calls
- Resolving customer Issues on The ATM and other products serviced by Diebold Nixdorf
- Taking initiative in assisting another team Member
- Helping team leads in creating the Daily reports &MIS
- Improving the process by implementing the best practices and lessons learnt over the period of every deliverable
- Providing the Training to the new Joiners and assisting on Daily work
- Coordinating with offshore associates and leads related to the improvisation of process
- Assistance on Maintaing teams Quality by Providing the feedback to the associate
- Working on Research and Development for the improvement of the process
Business development officer
CAMS RTA.
05.2016 - 07.2017
- Making the outbound and taking inbound calls of customers to resolve their queries
- Give updates on process related financial queries to customers over the phone and web
- Prepare and circulate daily Status reports & updates to the management and the entire team
- Taking accountability of the issues escalated by floor level associates and resolving them
- Leading a group of 10 people – training them with the guidelines of organization standards, instructing them to accomplish daily requirements, gathering updates from associates at the end of the day
- Improving the process by implementing the best practices and lessons learnt over the period of every deliverable
Education
B.COM -
Vinayaka Mission university
12.2016
HSC -
Maharashtra State Board
12.2013
SSC -
Maharashtra State Board
12.2011
Skills
- Requirements Analysis: Expertise in gathering and documenting business requirements
- Process Improvement: Skilled in mapping and optimizing business processes
- Data Analysis: Proficient in SQL, Power BI, Tableau for generating reports
- Stakeholder Communication: Strong ability to align business needs with solutions
- Project Management: Experience managing analysis tasks across project lifecycles
- Agile & Waterfall: Knowledgeable in Agile and Waterfall methodologies
- UAT Support: Experienced in planning and executing User Acceptance Testing
- BI Tools: Proficient in Power BI, Tableau, MicroStrategy
- Problem Solving: Strong critical thinking and issue resolution skills
- Change Management: Support for smooth adoption of new systems/processe
Languages
- English
- Hindi
- Marathi
- Gujarati
Personal Information
- Date of Birth: 08/12/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Business Analyst
Cotiviti.Inc.
03.2019 - Current
Technical support associate
Diebold Nixdorf.
10.2017 - 12.2018
Business development officer
CAMS RTA.
05.2016 - 07.2017
B.COM -
Vinayaka Mission university
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board