Shraddha Namdeo
Jabalpur
Summary
Dynamic professional with proven expertise in fraud detection and analytical resolution at TASKUS. Skilled in optimizing KYC processes and enhancing operational efficiency through innovative tools. Strong communication and coordination abilities ensure compliance and data integrity in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Teammate
TASKUS
01.2022 - Current
- Providing solution to the customer inquiries through email.
- Verifying, investigating and ensuring the documents submitted for customers due diligence are in line with the internal policies.
- Detecting and escalating of suspicious activity to the relevant escalation team.
- Experienced in multitasking and working on slack, amazon AST, excel and google sheet with other platforms.
- Worked in different shifts and have the ability to prioritize and work under pressure.
Customer Support Associate
SRCOMSOFT PRIVATE LIMITED
01.2020 - 01.2022
- Conducted comprehensive KYC processes, including identity verification, due diligence, and customer onboarding, ensuring compliance with regulatory requirements.
- Collaborated cross-functionally with compliance, legal, and operations teams to streamline onboarding workflows and maintain data integrity.
- Maintained meticulous records of KYC activities, enabling successful audits and reinforcing commitment to regulatory adherence.
- Enhanced operational efficiency by optimizing KYC procedures and integrating automated tools like wallet pannel and bo pannel to minimize errors.
Education
Bachelor of Engineering - Civil Engineering
RGPV UNIVERSITY
Jabalpur, Madhya Pradesh01.2019
Polytechnic -
Kalaniketan Polytechnic College
Jabalpur, Madhya Pradesh01.2016
Skills
- Analytical and resolution skills
- AST proficiency
- Microsoft Office Suite
- Zendesk expertise
- Business Objects panel
- Salesforce knowledge
- Effective communication
- Investigative techniques
- Fraud detection
- Team coordination
- Screening processes
- Confidential information handling
Languages
- Hindi
- English
Timeline
Teammate
TASKUS
01.2022 - Current
Customer Support Associate
SRCOMSOFT PRIVATE LIMITED
01.2020 - 01.2022
Bachelor of Engineering - Civil Engineering
RGPV UNIVERSITY
Polytechnic -
Kalaniketan Polytechnic College
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