Shraddha Rana
New Delhi
Summary
Experienced Advisor specializing in strategic guidance and solutions. Proven problem-solving skills and decision-making abilities enhance client outcomes. History of optimizing business processes and improving performance for diverse organizations. Focused on delivering impactful advisement to achieve organizational goals.
Overview
1
1
year of professional experience
Work History
Advisor I ,Transaction processing
Concentrix Daksh Services India Private Limited
Gurugram
09.2024 - Current
- Resolved guest queries efficiently, escalating unresolved issues to relevant authorities.
- Supported assistant manager in preparing staff rosters and overseeing daily operations.
- Evaluated customer service quality through regular assessments and feedback collection.
- Managed claims administration, effectively resolving related customer issues.
- Recommended process improvements based on identified enhancement opportunities.
- Delivered personalized healthcare support through quality medical plans for customers.
- Trained new team members, facilitating smooth integration into teams.
- Handled medical needs by assigning specialists according to healthcare plans.
Education
Bachelor of Commerce -
Delhi University
Delhi01-2024
12th -
S.K.V , Jankapuri
Delhi01-2021
10th -
Sanjeevani Public School
Delhi01-2019
Skills
- Data management
- Quality assessment
- Problem-solving
- Claims administration
- Customer service
- Healthcare support
- Product knowledge
- Collaborative teamwork
- Task assignment and accountability
Hobbies and Interests
- Traveling and exploring new places
- Creativity, dance, and photography
- Listening to music
Languages
- English
- Hindi
Personal Information
Date of birth: 03/02/2004
Contact info: 9958591496
Email-id:shraddharana760@gmail.com
Timeline
Advisor I ,Transaction processing
Concentrix Daksh Services India Private Limited
09.2024 - Current
Bachelor of Commerce -
Delhi University
12th -
S.K.V , Jankapuri
10th -
Sanjeevani Public School