Shraddha Shree
Bangalore
Summary
I’m a Travel Professional with, Ø 16+ years of Experience in Travel Industry on Customer relation Ø Thorough knowledge of reservation systems and transactions processing systems in India Ø Strong customer service skills, with the ability to diffuse difficult situations Ø Strong Team Management Skills
Overview
18
18
years of professional experience
Work History
Corporate Product Manager, Implementation manager and Trainer
Benzy Infotech Pvt Ltd. / Akbar Travels of India Pvt. Ltd.
04.2019 - Current
- Corporate SBT / CBT tool Implementation, Client support and Interaction, Implementation for multiple markets, Close interactions with tech team and internal branches, Corporate and branch trainings, Sales support, Client requirements and issues resolving with branches and tech team, Thorough admin and frontend knowledge, Personalized visits to client places and as per the requirements.
Business Development Manager
iWeen Software Solutions
06.2015 - 10.2018
- Key Account Management, Client relationship and post sales responsibilities, Conducting Product demonstrations, Providing thorough training over the system to staff and clients, Managing A to Z Implementation of the portal of each new contract, Managing the entire portal related requirements and issues, Visiting Client place for their projects and trainings, Product and project management, Interaction with team on application requirement, Arranging team activities and entertainment programs.
Marketing Research and Client Relationship Manager
Trip38 Technologies Pvt. Ltd.
05.2014 - 05.2015
- Market research over the airport and hotels promotions for backend software development, Looking after database management of all the Corporate across the City, Fixing up Online and Face to face meeting with concern position, Research on the client requirement on Application, Explain about company and convince to contract over, Tele marketing/ Sales for maximum uploads, Building the customer relationship by visiting old and new Clients every often, Interaction with team on application requirement, Arranging team meeting on weekly basis for product improvement.
Asst. Manager Corporate Sales
Uniglobe Air Travel Bureau
05.2013 - 03.2014
- Analyze the market strategy and finding out the genuine Corporate, Looking after database management of all the Corporate across the City, Fixing up Online and Face to face meeting with concern position, Know their query and help them accordingly for all their travel needs, Explain about company and convince to contract over, Get in to the contract with corporate by negotiating commercials and services, Building the customer relationship by visiting old and new Clients every often.
Asst. Manager Support & Customer Relation
Yatra Online Pvt Ltd
11.2011 - 10.2012
- Managing the database pan India from regional managers help them on their queries, Online Contracting of Hotels across India and put them on board with their various facilities, Managing extranets with base information, rates and inventory, Looking after database management of all the hotels across the India and put them on the board accordingly, Building the customer relationship by calling them or Visiting pan India, Conducted Assessments for the team and provided feedback and Improvement Action Plans to the team, Constantly interacted with the Management providing valuable feedback from Hotels/Travel Agents about the Platform, Train them on the last level on Platform accordingly if needed.
Asst. Manager Customer Relation
MagicRooms India Pvt Ltd
04.2009 - 03.2011
- Customer Relationship, Interacting with Pan India Hotels and explain them about product over the phone and face to face, Interacting with Pan India Travel agents and explain them about product over the phone and face to face, Rate parity check with competitive platforms and negotiate for better tariffs with hotels, Convincing hotels and intimate Sales team accordingly with base information of their business, Hotel Team and Agent Team Management, Managing the large team pan India and train them on hotel contracting and agent contracting, Visit all the major hotels and agents Pan India with team to analyze the market, Knowing the market queries and get the product ideas accordingly, Conducting Weekly training meeting for building strong relationship with Clients, Train the team on Constantly Interacting with Hotels and updating their Rates, Inventory, Amenities, and Activities etc on the platform, Double checking Rates and Inventory, assisting Travel Agents to make bookings/blockings/releasing Blocked rooms, Conducted frequent training session and webinars to keep the team well informed about the updates as the platform was constantly improving/changing, Conducted Assessments for the team and provided feedback and Improvement Action Plans to the team, Provided 24/7 Phone Support to Hotels/Travel Agents resolving queries, Tech Support, According to Market need, discuss the product idea with Management and implemented on Product, Interact with technical team about product ideas and get it built on the platform, According to the errors and difficulties from hoteliers, agents and the team, Change or resolve it with technical team on immediate action, Ombudsman HOD, Worked as Head of the department of Ombudsman Committee, Know the internal grievance of all the staff Pan India and take them to management to resolve it, Conducting entertainment programs every 3 months for staff refreshments, Final Accounting, Final accounts glance on whether all the payments from Hotels and agents are perfect, Sorting out any late payment or less payment accordingly with accounts team.
Reservation Manager
Durga World travel India Pvt Ltd
03.2007 - 04.2009
- International Ticket Booking and issuing on Galileo, Domestic Ticket Reservation and Issuing on Galileo, Issuance of Normal Passports, Taking Care of All types of Visas, Handling Travel Insurance, Operating Domestic as well International Tours, All types of hotel bookings, All type of computerized designing work, Handling Corporate and Walk-ins and maintain the relation with various vendors and corporate.
Reservation Executive
International Travel Services
11.2005 - 03.2007
- International Ticket Booking and Issuing on Amadeus, Domestic Ticket Reservation and Issuing on Amadeus, Issuance of Normal Passports, Taking Care of All types of Visas, Handling Travel Insurance, Operating Domestic as well International Tours, All types of hotel bookings, All type of computerized designing work.
Education
Diploma in Airline Aviation’s / Hotel Management -
Jagdish Tours & Travels
Diploma in Art and Publishing -
CDAC
Bachelor in Arts English -
S.N.D.T. University
Skills
- Benzy Infotech Pvt Ltd / Akbar Travels of India Pvt Ltd, Corporate Product Manager, Implementation manager and Trainer, April 2019 – Till date
- IWeen Software Solutions, Business Development Manager, June 2015 – Oct 2018
- Trip38 Technologies Pvt Ltd, Marketing Research and Client Relationship Manager, May 2014 – May 2015
- Uniglobe Air Travel Bureau, Asst Manager Corporate Sales, May 2013 – Mar 2014
- Yatra Online Pvt Ltd, Asst Manager Support & Customer Relation, Nov 2011 – Oct 2012
- MagicRooms India Pvt Ltd, Asst Manager Customer Relation, Apr 2009 – March 2011
- Durga World travel India Pvt Ltd, Reservation Manager, Mar 2007 – Apr 2009
- International Travel Services, Reservation Executive, Nov 2005 – Mar 2007
Personal Activities
- Offline Psychologist
- Keynote Speaker
- Counselor
- Active Animal Rescuer
Hobbies and Interests
- Cooking
- Traveling
- Painting
- Writing
- Speaking
- Acting
Passport Information
M4063794, 04/12/2024
Personal Information
- Current CTC: 13.60 LPA
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
References
References will be provided on need
Timeline
Corporate Product Manager, Implementation manager and Trainer
Benzy Infotech Pvt Ltd. / Akbar Travels of India Pvt. Ltd.
04.2019 - Current
Business Development Manager
iWeen Software Solutions
06.2015 - 10.2018
Marketing Research and Client Relationship Manager
Trip38 Technologies Pvt. Ltd.
05.2014 - 05.2015
Asst. Manager Corporate Sales
Uniglobe Air Travel Bureau
05.2013 - 03.2014
Asst. Manager Support & Customer Relation
Yatra Online Pvt Ltd
11.2011 - 10.2012
Asst. Manager Customer Relation
MagicRooms India Pvt Ltd
04.2009 - 03.2011
Reservation Manager
Durga World travel India Pvt Ltd
03.2007 - 04.2009
Reservation Executive
International Travel Services
11.2005 - 03.2007
Diploma in Airline Aviation’s / Hotel Management -
Jagdish Tours & Travels
Diploma in Art and Publishing -
CDAC
Bachelor in Arts English -
S.N.D.T. University
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