Shraddha Thorat
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
wipro
Pune
04.2023 - Current
- Provided technical support to users regarding , software, and networking issues and software related issues.
- Diagnosed, troubleshot and resolved system problems.
- Troubleshot application errors and provided technical support to end-users.
Technical Support Executive
amazon
Pune
09.2020 - 09.2022
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
- Provided technical support to customers via phone, email and remote access tools.
- Performed regular maintenance checks on customer systems to ensure optimal performance.
Education
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
AISSMS IOIT Pune
Pune12-2020
High School Diploma -
JSPM Wagholi
Pune06-2017
Skills
- Incident Management
- Network Administration
- System Troubleshooting
- Asset Management
- Software Deployment
- Operating systems
- Technical Support and Assistance
Accomplishments
- Got Appreciaction on having good productivity and good performance
- Got rewards of gift coupons on excellent productivity
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Certification
Aws cloud practioner certification holder
References
References available upon request.
Timeline
IT Systems Administrator
wipro
04.2023 - Current
Technical Support Executive
amazon
09.2020 - 09.2022
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
AISSMS IOIT Pune
High School Diploma -
JSPM Wagholi
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