Shraddha Pednekar

• JPMorgan Chase & Co. | Fraud &
• Operations Specialist September 2019 – Present
• Joined as Fraud Specialist I in Debit Card Fraud Prevention, handling transaction monitoring and fraud detection.
• Supported the Collections Floating Team through November 2020, followed by Credit & Debit Card Fraud Claims through 2021.
• Contributed to the Check In-clearing Fraud Department by supporting Single and Second Touch teams in identifying and investigating fraudulent check activity.
• Managed SIB accounts, including ONUS and Restricted Accounts, with experience handling Home Equity accounts and Check Claims.
• Experienced in fraud investigation, claims processing, account review, risk identification, and adherence to established operational controls.

Achievements

• Identified multiple fraud trends while handling Home Equity accounts.
• Consistently achieved zero-error performance and received multiple awards for accuracy and quality.
• Provided floor support to the Single Touch (Core) Team, assisting with complex cases and process queries.

• Teleperformance | Senior Online Banking Specialist
• Managed online banking operations, supporting domestic and international fund transfers, login issues, and technical errors.
• Developed expertise in SWIFT and BIC codes, supporting accurate identification of financial institutions and international wire transfers.
• Handled SWIFT-based transactions and gained exposure to cross-border fund transfer processes.
• Worked with AFT (Automated Funds Transfer) processing, ensuring accurate transaction handling and resolution of transfer-related queries.
• Provided customer support while maintaining accuracy, compliance, and service quality.

Achievement

• Promoted to Quality Analyst based on consistent performance and strong attention to quality.
• Conducted quality reviews, identified process errors, and provided feedback to help teams improve accuracy and maintain quality standard

• Provided administrative support and managed front desk operations as receptionist at HDFC, enhancing client experience.
• Transitioned from Receptionist to HDFC Mail Process – Admin/Back Office team, demonstrating adaptability and growth.
• Managed back-office operations, documentation, staff meetings, and office billing requests, ensuring accurate and timely completion.
• Promoted to Team Lead, managing the Credit Card team and overseeing daily operations, productivity, quality, and team support.
• Welcomed clients with warm conversations and professional responses to inquiries, fostering a positive atmosphere.