Shradha Barme
Indore
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
4
4
years of professional experience
Work History
Quality Analyst
Redisolve Software Private Limited
Indore
05.2024 - Current
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Assisted in the development of Quality Assurance procedures and protocols.
Technical Support Specialist
Amazon India Private Limited
Indore
05.2023 - 05.2024
- Diagnosed system problems using remote tools to access customer machines.
- Tracked customer requests from initial contact through resolution.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
International Customer Service Specialist
Taskus
Indore
10.2021 - 05.2023
- Drafted correspondence for customers regarding product orders, shipment status updates, warranty information.
- Developed relationships with customers by providing prompt, accurate and professional service.
Education
MSCIT - Information Technology
Maharashtra State Certification in IT
Nagpur, Maharashtra04-2021
Tally ERP - Certification In Tally ERP 9
Central Board of E-Max
Nagpur, Maharashtra.03-2021
Bachelor of Arts - BA.
Yashwantrao Chauhan University
Nagpur, Maharashtra05-2019
ITI - Information Technology
Government Industrial Training Institute
Nagpur, Maharashtra05-2016
Higher Secondary School Certificate - HSC
Maharashtra State Board
Nagpur, Maharashtra.04-2013
Secondary School Certificate - SSC
Maharashtra State Board
Nagpur, Maharashtra.04-2011
Skills
- Quality assurance
- Data analysis
- Process improvement
- Technical support
- Employee training
- Problem solving
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Quality Analyst
Redisolve Software Private Limited
05.2024 - Current
Technical Support Specialist
Amazon India Private Limited
05.2023 - 05.2024
International Customer Service Specialist
Taskus
10.2021 - 05.2023
MSCIT - Information Technology
Maharashtra State Certification in IT
Tally ERP - Certification In Tally ERP 9
Central Board of E-Max
Bachelor of Arts - BA.
Yashwantrao Chauhan University
ITI - Information Technology
Government Industrial Training Institute
Higher Secondary School Certificate - HSC
Maharashtra State Board
Secondary School Certificate - SSC
Maharashtra State Board
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