Open To Work
Shradha Chandra
Pune
Summary
Dedicated professional with accomplished ability to work in a fast paced environment, independently and as a team member to successfully achieve engagement goals and objectives.
Overview
4
4
years of professional experience
8060
8060
years of post-secondary education
Work History
Senior Technology Support
Infosys
Pune
08.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer service (Chat Support)
EXL Services
Pune
05.2022 - Current
- Product Knowledge about the process which is extremely important to work more proactively.
- Client information and schedule adherence has to be maintained with a right source of conduct.
- Being attentive and keeping yourself updated about the changes that are required.
- Worked for complete chat process and delivered the best results within every fraction of time.
- Successfully managed high-volume chat support, achieving quick resolution times and high customer satisfaction.
Education
MBA -
Tata Institute of Social Science
PuneBBA -
Pune University
PuneHigher Secondary -
Maharashtra State Board
PuneSecondary -
C.B.S.E
PuneSkills
- Creative and Unique Writing
- Highly adaptive to dynamic working conditions
- Valued Team Player
- Critical thinking and analytical
Accomplishments
Successfully managed high-volume chat support, achieving quick resolution times and high customer satisfaction.
Languages
English
First Language
French
Beginner
A1
Work Preference
Job Search Status
Open to workSalary Range
₹45000/yr - ₹200000/yrTimeline
Senior Technology Support
Infosys
08.2025 - Current
Customer service (Chat Support)
EXL Services
05.2022 - Current
MBA -
Tata Institute of Social Science
BBA -
Pune University
Higher Secondary -
Maharashtra State Board
Secondary -
C.B.S.E